Scrum Master/Team Facilitator

Job Requirements

Roles & Responsibilities:

• Serve as the full-time Scrum Master for two Agile teams, enabling effective, predictable, sustainable and high-quality delivery.
• Facilitate effective Scrum events, ensuring they are purpose-driven, outcome-oriented and aligned with Sprint and Product Goals.
• Partner with Product Owners to enable effective backlog management, prioritization, refinement and Sprint readiness.
• Proactively identify and remove impediments, risks and cross-team dependencies impacting team effectiveness and delivery.
• Coach and guide teams in Agile/Lean practices, fostering value delivery, self-management, ownership and accountability.
• Establish a culture of continuous improvement, translating retrospective insights into measurable actions and sustained improvements.
• Foster collaboration, transparencyand constructive conflict resolution within and across teams.
• Use team and delivery insights to identify systemic issues, bottlenecks and opportunities for improving flow and delivery effectiveness.
• Collaborate with other Scrum Masters and Agile practitioners to share best practices and drive Agile maturity and improvements across the organization.
  
  

Progressively take on broader team leadership responsibilities, including mentoring, people development and team management, based on demonstrated capability and organizational needs.

Experience & Skill Set

• Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, Business or a related discipline.
• 8–10 years of industry experience in software/product development environments.
• 2–3+ years of hands-on experience as a Scrum Master, working with teams actively applying Agile/Scrum practices.
• Strong practical knowledge of Scrum, Agile principles, empirical product development, Lean practices and continuous improvement.
• Proven ability to coach teams beyond basic Scrum adoption towards self-management, ownership, accountability, predictability and continuous improvement.
• Experience working in complex technical/product development environments involving multiple stakeholders, teams and cross-team dependencies.
• Good understanding of the software development lifecycle and modern engineering practices, including CI/CD, automated testing, version control, DevOps, cloud/containerization and release management.
• Ability to understand technical discussions, architectural constraints, dependencies, quality issues and delivery risks, and facilitate effective decision-making and resolution.
• Strong facilitation, coaching and conflict-resolution skills, with the ability to align diverse stakeholders and drive outcomes.
• Strong ownership, accountability and proactive problem-solving mindset, with the ability to identify and address systemic issues.
• Good knowledge of estimation, risk management, data interpretation, root-cause analysis and Agile metrics.
• Strong stakeholder management and influencing skills, with experience working across functions, teams and organizational levels.
• CSM, PSM or equivalent Scrum certification is preferred.
• Exposure to SAFe or other Agile scaling frameworks is an advantage.
• Experience in the medical/healthcare domain and familiarity with relevant product development processes is an added advantage.
• Demonstrated people leadership and development capabilities, with the ability and willingness to mentor, develop and motivate team members and progressively take on broader team leadership responsibilities.
  
  

Work Experience

8–10 years of industry experience in software/product development environments.

• 2–3+ years of hands-on experience as a Scrum Master, working with teams actively applying Agile/Scrum practices.
• Strong practical knowledge of Scrum, Agile principles, empirical product development, Lean practices and continuous improvement.
• Proven ability to coach teams beyond basic Scrum adoption towards self-management, ownership, accountability, predictability and continuous improvement.
• Experience working in complex technical/product development environments involving multiple