SAP Entitlement Management Support Manager

Service line - Position Title:

SAP Customer Service - Manager

The Opportunity:

We are seeking an experienced resource for performing the work on entitlement management system.

Responsible for managing user access and entitlement requests across enterprise applications, ensuring compliance with security policies, audit requirements, and service-level agreements (SLAs). The role supports identity and access management (IAM) operations, user provisioning, access reviews, and entitlement governance activities.

Your Key Responsibilities:

• Process user access provisioning, modification, and de-provisioning requests.
• Manage entitlements across applications, databases, and infrastructure platforms.
• Perform access reviews, certification campaigns, and entitlement reconciliations.
• Investigate and resolve access-related incidents and service requests within SLA.
• Support joiner, mover, and leaver (JML) processes.
• Validate access requests against business and compliance requirements.
• Coordinate with application owners, business stakeholders, and security teams.
• Maintain accurate documentation, audit evidence, and operational procedures.
• Support internal and external audits related to access management.
• Identify opportunities for automation and process optimization.

Skills and attributes for success:

We are looking for the candidates with the following:

Qualifications:

BE/BTech/MCA with a sound industry experience of 1-2 years.

You will need to have:

Mandatory skills:

• Experience in Identity & Access Management (IAM) and Entitlement Management.
• Knowledge of user provisioning and role-based access control (RBAC).
• Experience with IAM tools such as SailPoint, Saviynt, CyberArk, Okta, Azure AD/Entra ID, or similar platforms.
• Understanding of IT security, compliance, and governance principles.
• Strong analytical and troubleshooting skills.
• Excellent communication and stakeholder management skills.
• Excellent business communication skills.

Preferred skills:

• Understanding of Active Directory, LDAP, SSO, MFA, and federation technologies (SAML, OAuth, OpenID Connect).
• Experience supporting audits and regulatory frameworks such as SOX, ISO 27001, GDPR, or similar standards.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Excellent communication and stakeholder management skills.
• Ability to work in a global support environment and manage multiple priorities within defined SLAs.