Sap Crm Lead

SAP CRM  Lead / Manager  

Shift timing - 5.30 pm to 2.30 am

Role Summary:

We are looking for an experienced SAP CRM Consultant with strong expertise in SAP CRM Sales & Service and SAP SD (Order-to-Cash) processes. The ideal candidate should possess extensive experience in end-to-end SAP implementations, client-facing consulting engagements, and integrating SAP CRM with ECC systems. Industry experience in Apparel, Retail, Trading, Automobile, or Rental sectors will be highly preferred.

Role & responsibilities

• Lead and support SAP CRM Sales & Service implementations, enhancements, and support projects.
• Gather business requirements and translate them into effective SAP CRM solutions.
• Configure and customize SAP CRM modules, including integration with SAP ECC and SAP SD Order-to-Cash processes.
• Work closely with business stakeholders, project managers, and senior leadership to deliver business-aligned solutions.
• Drive end-to-end implementation activities, including requirement gathering, design, configuration, testing, deployment, and post-go-live support.
• Configure and manage CRM functionalities including:
• One Order Framework
• Installed Base (IBase)
• CRM Web UI
• Business Roles
• Service Orders
• Service Contracts
• Complaint Management
• Resource Planning
• Collaborate with technical teams for developments, integrations, and enhancements.
• Provide functional specifications for custom developments and review technical objects.
• Conduct workshops, user training sessions, and solution demonstrations.

Preferred candidate profile

• 10+ years of hands-on experience in SAP CRM Sales & Service along with SAP SD.
• Experience working in industries such as Apparel, Retail, Trading, Automobile, or Rental.
• Minimum 2 end-to-end SAP CRM implementation projects completed successfully.
• Strong expertise in SAP CRM configuration and ECC integration.
• Sound understanding of SD Order-to-Cash business processes.
• Excellent consulting, communication, and stakeholder management skills.