Salon Manager

JOB DESCRIPTION SALON MANAGER

Department: Salon Operations
Designation: Salon Manager
Industry: Beauty & Wellness / Salon Retail
Reporting To: Cluster Manager
Location: As per business requirement

1. Job Summary

We are looking for a customer-focused and result-oriented Salon Manager to oversee the day-to-day operations of a salon. The candidate will be responsible for driving revenue, managing the team, ensuring excellent customer service, maintaining salon hygiene and service standards, and achieving business targets.

The ideal candidate should have strong leadership skills, business acumen, and experience in managing a salon or a retail service outlet.

2. Key Responsibilities

A. Salon Operations

• Manage the daily operations of the salon and ensure smooth functioning.
• Ensure the salon opens and closes on time as per company standards.
• Maintain cleanliness, hygiene, grooming, and overall salon ambience.
• Ensure adherence to company SOPs, operational guidelines, and safety standards.
• Monitor staff attendance, duty rosters, punctuality, and discipline.
• Ensure proper maintenance of salon equipment, tools, and facilities.

B. Business Development & Revenue Growth

• Achieve monthly revenue, service sales, and retail product sales targets.
• Monitor daily sales, average bill value, customer footfall, and service conversion.
• Drive repeat visits, customer retention, and membership or package sales.
• Promote salon services, offers, and retail products to customers.
• Identify opportunities to increase revenue and improve salon profitability.
• Track daily, weekly, and monthly business performance and take corrective action.

C. Customer Service & Experience

• Ensure excellent customer service and a positive salon experience.
• Handle customer complaints, feedback, and escalations professionally.
• Maintain high standards of service quality and customer satisfaction.
• Encourage customer feedback, repeat bookings, and referrals.
• Monitor customer satisfaction scores and implement improvement plans.

D. Team Management

• Supervise and manage stylists, therapists, front desk executives, and housekeeping staff.
• Ensure adequate manpower availability and coordinate with HR for recruitment.
• Conduct daily team briefings and communicate business targets.
• Monitor employee productivity, attendance, performance, and discipline.
• Motivate the team to achieve individual and salon-level targets.
• Support new employee onboarding, training, and skill development.
• Conduct regular performance discussions and recommend suitable recognition or corrective action.

E. Sales, Billing & Inventory Management

• Ensure accurate billing and adherence to POS and cash-handling procedures.
• Monitor daily collections, payment reconciliation, and sales reports.
• Maintain adequate stock of professional products, retail products, and consumables.
• Monitor product usage, stock movement, wastage, and inventory discrepancies.
• Ensure all services and products are billed correctly and avoid unauthorized discounts or billing practices.

F. Reporting & Compliance

• Submit daily sales reports, attendance reports, and other required operational updates.
• Monitor salon performance against assigned KPIs and targets.
• Ensure compliance with company policies and applicable statutory requirements.
• Maintain records related to inventory, customer feedback, audits, and employee documentation.
• Coordinate with the Territory Manager, HR, Training, and other support teams.

3. Key Performance Indicators (KPIs)

• Monthly revenue and target achievement.
• Service sales and retail product sales.
• Average bill value and customer conversion.
• Customer satisfaction and NPS.
• Repeat customer visits and retention.
• Employee productivity and manpower availability.
• Staff attendance, attrition, and training completion.
• Salon hygiene, operational audits, and SOP compliance.
• Billing accuracy, cash reconciliation, and inventory control.

4. Eligibility Criteria

Educational Qualification

• Graduate in any discipline preferred.
• Candidates with relevant salon management or beauty and wellness certifications will be an added advantage.

Work Experience

• 25 years of experience in salon operations, beauty and wellness, hospitality, QSR, or retail operations.
• Prior experience in team handling, customer service, and sales management preferred.
• Experience in achieving sales targets and managing daily outlet operations is desirable.

5. Required Skills

• Strong leadership and team management skills.
• Excellent communication and customer-handling abilities.
• Sales orientation and business development skills.
• Problem-solving and decision-making abilities.
• Basic MS Excel, POS, and reporting knowledge.
• Good planning, coordination, and time management skills.
• Ability to work flexible shifts, weekends, and holidays as per business requirements.

6. Key Competencies

• Customer-centric approach.
• Ownership and accountability.
• Business and revenue orientation.
• Team development and motivation.
• Operational discipline and attention to detail.
• Integrity and adherence to company policies.

Role Expectation: The Salon Manager is responsible for the overall performance of the salon, including revenue growth, customer satisfaction, team productivity, operational compliance, and profitability.