Sales Ops Engineer
LOGIC Technologies · Gurugram · onsite · Posted 2d ago
Undisclosed0–1 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Key Accountabilities
Requirements
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Role Purpose Own the end-to-end renewal lifecycle for channel partner-managed accounts, ensuring timely renewals, revenue retention and continuity of customer relationships through proactive partner engagement, structured follow-ups and effective internal coordination.
Key Accountabilities
- Renewals Revenue Retention - Primary Accountability Own renewal planning, tracking and closure for all assigned partner-managed accounts. Maintain a rolling 90/60/30-day renewal pipeline with clear ownership and next steps. Engage channel partners proactively to secure timely customer renewals. Identify accounts at risk of non-renewal and initiate corrective action. Coordinate renewal proposals, commercial approvals, documentation and order closure. Minimize revenue leakage from missed, delayed or unsuccessful renewals.
- Channel Partner Relationship Management Act as the primary point of contact for assigned channel partners on renewals. Drive partner accountability for customer engagement, renewal discussions and closure. Conduct periodic partner reviews to assess renewal status, risks and opportunities. Resolve partner concerns and escalations affecting customer retention.
- Customer Retention Account Health Work with Customer Success, Product and Delivery teams to identify adoption gaps, service issues and renewal risks. Track customer satisfaction, usage concerns and contractual commitments. Facilitate timely resolution of issues impacting renewal decisions. Identify opportunities for contract expansion, upselling and cross-selling.
- Renewal Operations Commercial Coordination Maintain accurate contract records, renewal dates, pricing and commercial terms. Coordinate quotations, purchase orders, agreements, invoicing and partner commissions. Ensure CRM accuracy and renewal forecast visibility. Standardize renewal workflows and improve turnaround times.
Requirements
- Renewal Management: Proven experience managing end-to-end B2B SaaS or enterprise customer renewals, ensuring timely closure and revenue retention.
- Channel Partner Management: Ability to engage, coordinate and drive channel partners to secure customer renewals.
- Revenue Retention: Strong focus on minimizing churn, protecting recurring revenue and identifying renewal risks proactively.
- Commercial Coordination: Experience handling renewal quotations, pricing discussions, negotiations, purchase orders and contracts.
- Pipeline CRM Management: Ability to maintain renewal trackers, forecast revenue and manage 90/60/30-day renewal cycles.
- Stakeholder Management: Strong follow-up, relationship-building and coordination skills across partners, customers and internal teams.
- Experience: 0 to 1 year
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer EngagementCustomer Retentioncustomer satisfactioncrmchannel partnercustomer successB2BRevenue LeakageQuotationsmedical insurancepartner engagementSAASoperationsSalesCustomer RelationshipsRelationship Management
About LOGIC Technologies
LOGIC Technologies
₹3.7L PA avg
Avg at LOGIC Technologies
About
Logicnova builds high-impact AI software, web platforms, and workflow automation for businesses looking to modernize their operations.
CONTACT INFORMATION
Email: contact@logicnova.in
CONTACT INFORMATION
Email: contact@logicnova.in
Employee ratings
10 reviews
4.8/ 5
Culture
4.0
Career growth
3.9
Work-life
4.2
Employees rate it well for
Overall Company48Skill Development46
Find them on