Sales Back Office Executive / Sales Coordinator

We're Hiring: Sales Back Office Executive / Sales Coordinator

ArcelorMittal Projects is excited to invite talented professionals to join our growing team. As part of ArcelorMittal, one of the world's leading steel and mining companies, we deliver customized steel solutions for major infrastructure, energy, industrial, and construction projects worldwide. Join us to be part of a dynamic global organization committed to innovation, collaboration, and excellence.

Sales Back Office Executive / Sales Coordinator

To provide administrative and operational support to the sales team by managing sales orders, preparing documentation, coordinating with internal departments, and ensuring timely order fulfillment and customer communication.

Key Responsibilities

Order Management

• Create and process Sales Orders (SO) in ERP systems (SAP, Oracle, Microsoft Dynamics, etc.).
• Verify customer purchase orders, pricing, and commercial terms.
• Monitor order progress from receipt to delivery.
• Ensure all supporting documents are maintained in the order folder.

Customer Coordination

• Serve as the primary contact for customer inquiries regarding order status.
• Coordinate with customers for clarifications on specifications, delivery schedules, and documentation requirements.
• Communicate updates on order progress, delays, or changes.

Internal Coordination

• Coordinate with Procurement, Production, Planning, Logistics, Finance, and Quality departments.
• Follow up on material availability, production schedules, and dispatch plans.
• Escalate delays or issues affecting order execution.

Documentation & Compliance

• Prepare quotations, order acknowledgments, invoices, packing lists, and delivery notes.
• Handle Letter of Credit (LC) documentation and document negotiation where applicable.
• Ensure compliance with company procedures and customer requirements.

Reporting & Tracking

• Maintain sales order tracking sheets and dashboards.
• Generate weekly/monthly sales reports.
• Monitor order backlog, shipment status, payment collection status, and pending documentation.

Commercial Support

• Verify contract terms, payment terms, and pricing approvals.
• Support the sales team during bid preparation and tender submissions.
• Follow up on advance payments, payment receipts, and overdue accounts.