Sales Associate

Role & responsibilities

Title Sales Associate
Reporting to Store Manager
Skip Level Areas Operations Manager
About Lenskart
With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include
prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.
About the Role

communication from the warehouse. In case of returns, he/she is expected to understand the
reason and try to resolve the same to control the return percentage.
Achieving sales

Preferred candidate profile

A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store. Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Customer focus: Driving Net Promoter Score Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Product recommendation Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Achieving sales Vs. Plan & SOP adherence