RPMG: Support - Flows

1. Compliance & Governance

Ensure timely and accurate submission of all mandatory regulatory reports, including:

• RBI Returns (Supervisory, Offsite surveillance, and adhoc reporting)
• CRILC reporting for large exposures and stressed assets
• Wilful Defaulter reporting to RBI and dissemination to banks/FIs
• MSME reporting to RBI and MSME forums
• Credit Bureau reporting (CIBIL, Experian, Equifax, CRIF)

Track regulatory circulars, notifications, and master directions and ensure timely implementation

2. Board & Senior Management Reporting

Prepare regulatory dashboards, MIS, and presentations for:

• Board
• Audit Committee
• Risk Management Committee
• Senior Management

Highlight key risks, trends, exceptions, delays, Action Taken Report (ATR) status, regulatory observations and ensure consistency between regulatory submissions and board disclosures.

3. Audit Management

• Lead internal and external audits.
• Ensure timely closure of audit observations.
• Self-Identify and report Audit Issues to Compliance and Risk Officer
• Maintain documentation and evidence for audit observation closures.

4. SOP Preparation & Gap Identification

• Prepare, review, and update Standard Operating Procedures (SOPs) for regulatory and reporting processes.
• Identify automation opportunities across reporting workflows to reduce manual intervention, improve data accuracy, and ensure timeliness of submissions
• Partner with Technology, Data, and Operations teams to Automate data extraction, validation, and reconciliation processes.
• Drive process simplification and standardization to eliminate redundant manual steps and reduce operational dependency.
• Maintain strong documentation, audit trails, and control frameworks to ensure regulatory and audit readiness.

• Bachelor's or Master's degree in Finance, Law, or related field.
• Certifications like CISA, CIA, ISO Lead Auditor, or CRCM preferred.
• 5+ years of experience in audit, compliance, or risk roles in collections or financial services.
• Strong analytical, documentation, and communication skills.
• Familiarity with ISO standards and regulatory framework

For successful execution of the job, the candidate should possess the following:

• In-depth understanding of regulatory guidelines.
• Knowledge on operational aspects of collection processes and their execution.
• Knowledge on systems used for onboarding, backend management and collections of loans & credit cards.
• Ability to effectively manage assurance functions and stakeholders.
• Good communication (both verbal and written) skills.
• Ability to effectively deliver and implement processes within timelines.