Rooms GSA cum Supervisor in resort

We're Hiring | Rooms GSA cum Supervisor

Everest Base Camp, Mussoorie

Location: George Everest Estate, Hathipao Chowk, Mussoorie, Uttarakhand

Department: Front Office / Guest Relations

Employment: Full-Time | On-Site

Salary: 25,000–30,000 per month, depending on experience

About Us

Everest Base Camp is a boutique luxury glamping resort nestled amidst the deodar forests of George Everest Estate. Our property offers premium rooms, cottages and villas, along with Park Café, George's Den and curated outdoor experiences.

We're looking for a professional, proactive Rooms Guest Service Associate cum Supervisor to manage guest interactions, support Front Office operations and coordinate daily service delivery across departments.

Key Responsibilities

• Guest Handling & Relations: Welcome guests, manage requests, explain property facilities and proactively follow up throughout their stay. Handle minor concerns and escalate sensitive matters to management.

• Front Office Operations: Handle check-ins, check-outs, guest registration, room allocation, PMS records, arrival/departure reports and clear shift handovers.

• Reservations Coordination: Verify booking details, room preferences, packages and special requests before arrival. Communicate extensions, early departures and booking changes promptly.

• Room Checks & Housekeeping Audits: Inspect cleanliness, amenities, maintenance and presentation. Coordinate room readiness, extra beds and complaint resolution with Housekeeping.

• Dining & Experiences: Coordinate restaurant bookings, dietary requirements, IRD requests, celebrations, BBQs, bonfires, transportation and sightseeing. Support treks and activities when required.

• Guest Communication: Handle calls, WhatsApp messages and emails professionally, ensuring accurate information and timely responses.

• Billing & Payments: Assist with billing and payment collection, maintain accurate records and coordinate with Accounts on clarifications.

• Supervision & Operations Support: Allocate and monitor assigned tasks, assist with group movements, conduct property rounds and support the Property Manager during busy operations.

The role requires thorough working knowledge of room categories, property policies, service timings, activities, transport options and guest safety procedures.

Candidate Profile

• Preferably 1–3 years of relevant hospitality experience in Front Office, Guest Relations, Reservations or Rooms Operations.

• Team supervision or shift handling experience is an advantage.

• Good spoken English and Hindi, professional grooming and strong interpersonal skills.

• Comfortable using hotel PMS, computers, WhatsApp and email.

• Willing to work rotational shifts and be based in Mussoorie.

• Dependable, attentive and confident coordinating with multiple departments.

What Success Looks Like

Positive guest feedback, prompt follow-ups, accurate PMS and billing records, well-prepared rooms, clear handovers and effective team coordination.

We're looking for someone who is warm with guests, alert on the floor and dependable during busy operations—someone who notices guest needs and takes ownership until the task is complete.

To apply: Email your updated CV to [HIDDEN TEXT] with the subject Rooms GSA cum Supervisor.

For enquiries: Call [phone removed].

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