PUNE · FULLTIME
RnM Manager
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Pune · onsite · Posted 8d ago
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Section · 01
About this role
Job Description: RnM Manager
Location: Wardha/Pune
Role Summary
Lead R&M operations to ensure efficient facility management, cost control, process compliance, and high customer satisfaction.
Key Responsibilities & KPIs
Location: Wardha/Pune
Role Summary
Lead R&M operations to ensure efficient facility management, cost control, process compliance, and high customer satisfaction.
Key Responsibilities & KPIs
- R&M Operations & Compliance
- Ensure adherence to R&M processes and performance metrics; maintain audit score ≥ 85%
- Ticket Resolution (TAT)
- Ensure timely closure of maintenance requests within SLA
- Inventory Management
- Maintain optimal inventory levels while minimizing wastage and costs
- Cost Control
- Manage R&M cost per bed within budget
- Customer Satisfaction
- Maintain CSAT ≥ 4 through prompt and effective issue resolution
- Stakeholder Management
- Coordinate with tenants, vendors, and internal teams for smooth operations
- Team Training & Retention
- Train team members, drive performance, and ensure high engagement/retention
- Bachelor's in Facilities Management / Business or related field
- Experience in facilities/R&M operations preferred
- Strong knowledge of maintenance processes, inventory & cost control
- Good stakeholder management & communication skills
- Leadership and team handling capability
- Analytical and problem-solving mindset
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Section · 02
Skills
Cost Controlmaintenance processesInventory ManagementStakeholder Management