Restaurant Supervisor

Company Description Aldovia Resort & Convention is a premium resort and convention destination set across seventy acres in Swiss Town, Bengaluru, just ten minutes from Kempegowda International Airport. Designed for large-scale events without compromising on detail, Aldovia hosts conventions, conferences, grand weddings, and corporate retreats where logistics are seamless and experiences are the focus. The property also serves as a leisure escape, offering landscaped grounds, five distinct dining venues, a full-service spa, and thoughtfully designed rooms for restorative stays. Inspired by the meaning The Wise Path and symbolized by the swan, Aldovia promises guests a transition from stress and schedules to calm and clarity.
Role Description The Restaurant Supervisor is a full-time, on-site role based in Bengaluru, responsible for overseeing daily operations across one or more dining outlets at Aldovia Resort & Convention. This role includes supervising front-of-house teams, coordinating with kitchen and bar staff, and ensuring service standards are consistently met. The Restaurant Supervisor monitors guest flow, manages table assignments and reservations, handles guest inquiries and escalations, and supports the training and scheduling of team members. The role also involves maintaining hygiene and safety standards, assisting with menu promotions and special events, and working closely with management to improve service efficiency and guest satisfaction.
Qualifications

• Candidates should possess strong Supervisory Skills, including team leadership, shift management, and performance monitoring.
• Candidates should possess excellent Customer Service and Customer Satisfaction skills, with a focus on resolving issues promptly and creating memorable guest experiences.
• Candidates should possess clear and professional Communication skills for interacting with guests, team members, and cross-functional departments.
• Candidates should possess solid Food & Beverage knowledge, including restaurant service standards, menu familiarity, and basic understanding of beverage service.
• Previous experience in restaurant supervision or hospitality operations, preferably in upscale or resort environments.
• Ability to work flexible hours, including evenings, weekends, and holidays as required by business needs.
• Strong problem-solving, organizational, and time-management abilities.
• Relevant hospitality or hotel management education or certifications are an advantage.