Restaurant Manager

Company Description Gola Sizzlers is a popular dining destination known for its specialty sizzler dishes and a diverse food and beverage menu. Located in New Delhi, the restaurant focuses on delivering a lively, welcoming atmosphere and consistent quality in both cuisine and service. The team is committed to providing guests with memorable experiences through attentive service and well-crafted meals. Gola Sizzlers values reliability, professionalism, and a collaborative work culture for all team members.
Role Description The Restaurant Manager is responsible for overseeing daily restaurant operations, ensuring smooth service and a positive guest experience. This full-time, on-site role in New Delhi includes managing staff schedules, supervising front-of-house and back-of-house teams, and maintaining high standards of food quality and hygiene. The Restaurant Manager will handle customer concerns, support service recovery, and encourage repeat business through excellent customer interaction. Additional responsibilities include hiring and training team members, monitoring inventory and vendor relationships, coordinating with the kitchen on menu execution, and ensuring compliance with safety and regulatory requirements. The role also involves tracking performance metrics, optimizing workflows, and supporting promotional activities to drive revenue.
Qualifications

• Strong focus on Customer Satisfaction and Customer Service, with a track record of resolving issues and enhancing guest experiences.
• Experience with Hiring and team supervision, including training, performance feedback, and scheduling.
• Excellent Communication skills for interacting with guests, staff, and vendors in a clear, professional manner.
• Knowledge of Food & Beverage operations, including menu understanding, hygiene standards, and service procedures.
• Previous experience in restaurant or hospitality management preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Strong organizational and problem-solving skills, with attention to detail and a hands-on approach.
• Relevant diploma or degree in hospitality management, business, or a related field is an advantage.