Restaurant Captain

Company Description Churchgate Hospitality Private Limited (CHPL) is a hospitality-led brand house focused on creating distinct, experience-first dining concepts. Each restaurant in its portfolio is built with a clear point of view, rooted in culture, shaped by design, and delivered through thoughtful service and strong culinary craft. Current concepts include Nksha, an Art Deco-inspired North Indian fine dining restaurant; Otoki, a classically Japanese dining experience defined by precision and authenticity; and Tamak, a bold North Indian concept centered on warmth, flavor, and social dining. CHPL approaches restaurant development as brand building rather than outlet expansion, ensuring each concept has a unique identity and memorable guest experience. Team members join an environment that values creativity, consistency, and elevated hospitality standards.
Role Description The Restaurant Captain is a full-time, on-site role based in Mumbai, responsible for leading the front-of-house team to deliver exceptional guest experiences across CHPL concepts. This role oversees daily service operations, including table allocation, order taking, coordination with kitchen and bar, and service quality checks to ensure smooth, timely, and courteous service. The Restaurant Captain guides and supports service staff, conducts pre-service briefings, reinforces menu and service standards, and helps resolve guest concerns promptly and professionally. The role involves monitoring food and beverage presentation, maintaining hygiene and safety standards, and assisting with upselling and special promotions. The Restaurant Captain also contributes to training new team members, maintaining accurate billing, and ensuring that all guests receive consistent, high-quality service aligned with CHPL's brand ethos.
Qualifications

• Strong supervisory skills with experience leading front-of-house teams and coordinating daily restaurant operations.
• Proven ability to drive customer satisfaction through attentive service, prompt issue resolution, and a guest-first mindset.
• Excellent customer service and communication skills, including clear verbal interaction, active listening, and professional demeanor.
• Sound knowledge of food & beverage service standards, menus, pairings, and basic hygiene and safety practices.
• Previous experience as a Restaurant Captain, Team Leader, or similar role in a premium or fine dining environment is preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by restaurant operations.
• Professional appearance, strong interpersonal skills, and the ability to work collaboratively in a fast-paced setting.
• Diploma or certification in Hotel Management or Hospitality, or equivalent practical experience in the restaurant industry.