Reservations Manager

Company Description Kananwas Resort Kumbhalgarh is a hospitality destination located in the scenic Kumbhalgarh region, known for its natural beauty and historic surroundings. The resort focuses on delivering comfortable accommodations, personalized service, and memorable guest experiences for leisure and group travelers. Team members are encouraged to contribute ideas that enhance guest satisfaction and operational efficiency. The work environment supports professional growth, collaboration, and a strong commitment to quality service.
Role Description The Reservations Manager is a full-time, remote role responsible for overseeing all reservation activities and ensuring a smooth booking experience for guests. Day-to-day tasks include managing reservation inquiries across phone, email, and online channels, updating and maintaining reservation systems, and optimizing room inventory and rates to support revenue goals. The role involves coordinating with front office and sales teams on group bookings, special requests, and promotional offers, while monitoring booking trends and reporting key metrics. The Reservations Manager also handles escalated guest issues related to bookings, maintains accurate records, and contributes to the development of reservation policies and procedures.
Qualifications

• Reservation management skills, including handling individual and group bookings and working with reservation systems.
• Strong customer service capabilities, with a focus on responsiveness, problem-solving, and guest satisfaction.
• Effective communication skills for clear, professional interaction with guests and internal teams.
• Sales-oriented mindset, with experience in upselling, cross-selling, and converting inquiries into confirmed bookings.
• Training skills to onboard and guide team members on reservation procedures and system usage.
• Prior experience in hospitality, travel, or resort operations is preferred.
• Proficiency with common office and booking software; familiarity with channel managers or PMS is an advantage.
• Strong organizational skills, attention to detail, and ability to work independently in a remote setting.
• Relevant education in hospitality management, business, or a related field is beneficial.