Reservations Associate

OB DESCRIPTION: Sales (Reservation) Executive, Alexander Reserve Est. 1907 | Corporate Sales & Reservations Office (Mumbai)

Role Overview

We are seeking an ambitious, articulate, and driven Fresher Sales Executive to join our high-performing sales desk in Mumbai. This is an exceptional entry-level opportunity for a candidate with outstanding English communication skills and a fierce hunger to succeed. Your primary objective is to handle qualified inbound customer inquiries, pitch our luxury hospitality offerings, and achieve high reservation conversion targets. You will undergo rigorous sales training and will be expected to raise the performance benchmark across the entire sales desk.

Key Responsibilities & Core Expectations

• Inbound Lead Handling: Manage and consult on 25 to 30 qualified inbound calls daily from high-net-worth prospective guests.

• Conversion Focus: Consistently meet and exceed daily and monthly target conversion percentages, converting inquiries into paid confirmed bookings.

• The Art of Destination Positioning: Master the art of selling a unique, logistically challenging destination like Matheran. Reframe its car-free eco-zone constraints, horseback/carriage transits, and secluded mountain geography not as friction, but as the ultimate rare, romantic, and exclusive luxury sanctuary.

• Consultative Pitching: Clearly articulate property features, package inclusions, and promotional tariffs with premium verbal polish and persuasion.

• Rapid Lead Follow-Up: Execute strict follow-up SOPs over call and WhatsApp within 5 minutes for missed or pending inquiries.

• CRM & Data Hygiene: Ensure 100% accurate recording of customer interaction data, booking status, and follow-up schedules in the sales tracking system.

• Benchmark Performance: Demonstrate high energy, discipline, and a competitive drive to set new performance standards for the team.

Training, Mentorship & Learning Culture

•Comprehensive Sales Training: Receive direct mentorship from Senior Management in consultative selling, luxury objection handling, and closing techniques.

• Growth & Speed: Internalize an uncompromising never say no attitude, executing tasks with absolute speed, accuracy, and operational discipline.

Requirements & Qualifications

• Education: Graduate in any discipline (Hospitality, Business, Communications, or Arts preferred). Freshers welcomed.

• Communication Skills: Exceptional command over spoken and written English, with neutral diction and professional phone etiquette.

• Mindset: High drive, competitive spirit, willingness to learn, and an obsession with hitting targets.

• Technical Aptitude: Basic proficiency in Google Sheets/Excel and smartphone telephony systems.

What We Offer

• Competitive base salary with attractive performance-linked incentive structures. • Fast-track career growth in high-value luxury sales. • Direct mentorship from industry specialists and senior brand leadership.