Reservation | Team Coordinator

EXPERIENCE AND QUALIFICATIONS

• Bachelor's Degree or Diploma in Hotel Management or a Related field
• Strong communication and presentation skills
• 2-3 plus years of experience

DUTIES AND RESPONSIBILITIES:

• Handle daily tasks and workloads like incoming guest calls & emails and provide information about hotel services in accordance with established standards.
• Has effective communication skills & a keen eye for details.
• Ensure all reservations, enquiries, and special requests are accurately processed & confirmed in line with company policies.
• Educate guests and key prospects on Ananda's philosophy and wellness offerings while addressing their individual needs.
• Provide excellent customer service by handling complex inquiries and requests.
• Maintains a professional and courteous approach during guest interactions.
• Maintain a high level of communication with the Front Office, Sales, and Wellness team.
• Maintain accurate records and generate reports related to reservations, occupancy, and revenue as needed.
• Ability to work under pressure and handle high volumes of work during peak periods.
• Build and maintain strong relationships with regular guests to encourage repeat visits and cultivate new guest relationships to foster loyalty.
• Assist guests with reservation bookings via phone and email, ensuring accurate and up-to-date records are maintained in the Property Management System (PMS) & CRM.
• Proactively follow up and engage with guests throughout their journey at Ananda to enhance their overall experience.
• Adopts a creative approach to generate & close the business.
• Is willing to take on challenging opportunities and shall be open to innovative ideas to work towards organization goals and targets.
• Effective in identifying, analysing and solving problems.