Reservation Ambassador

Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

Prime Function:

• Plan the room reservations.
• Ensure proper selling techniques and strategies are utilized to maximize room revenues.
• Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
• Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
  
  

Key Responsibilities:

Sales & Marketing Planning:

• Plan & prepare forecasts on a timely basis for review.
• Plan & prepare monthly reports, forecasts and other relevant reports.
• Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.
  
  

People Management:

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure that the team has been trained for all safety provisions.
  
  

Financial Management:

• Identify optimal, cost effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
• Assist in the development of occupancy forecasts for the annual budget.
  
  

Operational Management:

• Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
• Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
• Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
• Ensure calculative overbooking.
• Give discounts and corporate rates, as per the company's policy.
• Supervise and delegate work to reservation associate
• Ensure that all reservations are recorded as per standard procedures.
• Handle additional responsibilities as and when delegated by the Management.
  
  

Managerial Qualities:

• Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
• Ability to accept responsibility;
• Self confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;
• and the propensity to recognize and acknowledge other peoples ideas.
  
  

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

Qualifications

Minimum 1 year of social event experience with similar capacity to 5-star hotels.

Good communication and customer contact skills

Post-Secondary Education Or Relevant Qualifications For Reservation.

Additional Information

• Strong interpersonal and problem solving abilities
• Opera Experienced
• Fluency in English, additional languages are a plus.