Relationship Officer

Company Description AU SMALL FINANCE BANK began as the vision of founder Sanjay Agarwal, a Chartered Accountant and first-generation entrepreneur, who built the institution with a skilled and committed team over three decades. The bank has grown rapidly and is now progressing toward becoming a Universal Bank, while retaining its focus on inclusive and sustainable growth. AU SMALL FINANCE BANK designs solutions around customers needs, emphasizing trust, accessibility, and long-term relationships. As it expands, the bank remains committed to enriching lives and aligning its growth with the interests of the wider community.

Role Description This is a full-time, on-site Relationship Officer role based in Vadodara. The Relationship Officer is responsible for managing and deepening relationships with existing and prospective customers, understanding their financial needs, and recommending suitable banking products and services. Day-to-day tasks include customer onboarding, handling inquiries, resolving service issues, and ensuring timely follow-up to drive customer satisfaction and retention. The role also involves achieving sales targets for deposits, loans, and other products, coordinating with internal teams for smooth service delivery, and maintaining accurate records in line with bank policies and regulatory requirements. The Relationship Officer is expected to represent the bank professionally, uphold ethical standards, and contribute to branch growth.

Qualifications

• Strong Business Relationship Management skills with the ability to build, maintain, and grow long-term customer relationships.
• Foundational knowledge of Finance, including banking products, lending, deposits, and basic financial analysis.
• Effective Communication skills, both verbal and written, for clear, respectful, and professional interaction with customers and colleagues.
• Customer Service orientation, with the ability to handle queries, resolve concerns, and provide a positive customer experience.
• Sales skills with a track record or aptitude for meeting targets, cross-selling, and promoting banking solutions responsibly.
• Relevant academic background, such as a bachelor's degree in finance, commerce, business, or a related field.
• Proficiency in local language and English, along with basic computer and CRM tools usage.
• Strong ethical standards, attention to detail, and the ability to work in a fast-paced branch environment.
• Prior experience in banking, financial services, or customer-facing roles is an advantage.