Regional Manager - Debt Management Services - The Wheels - 2W/3W

To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels - 2W/3W across all payment buckets, aiming to reduce outstanding amounts.

• Managing Collection Targets: Ensure adherence to collection schedules; Attain EMI and penalty collection objectives; Reposition vehicles in cases of defaults; Close cases by securing settlement amounts; Explore diverse customer communication approaches for effective recovery.
• Vendor Management: Appoint collection agencies; Strategize and allocate tasks to agencies; Conduct on-site checks to validate procedural adherence; Ensure prompt payment deposits by Field Officers (FOS); Guarantee timely payments to vendors as per the schedule; Conduct training sessions for agents working with vendors.
• Executing Recovery Procedures: Initiate customer calls for debt recovery; Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions; Gather customer feedback to improve the collection process; Conduct training sessions to enhance the team's collection skills.
• Stakeholder Management: Conduct regular stakeholder reviews; Align stakeholders with the collection strategy; Realign case priorities based on defined deliverables and objectives.
• Team Management: Participate in recruitment process to identify right talent for various roles in the team; Identify high potential talent and provide opportunity to groom them for future roles; Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success; Set clear targets, train motivate the team, and foster a positive and collaborative work environment.

• Appointment of Vendors

• Managing assertive customers in default
• Dealing with deliberate defaulters
• Sustaining a high team morale

a) Qualifications

• Graduate in any stream

b) Key skills required

• Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers
• Experience of managing a team is required
• Communication Skills Stakeholder Management
• Good knowledge and connect with legal entities
• Leadership qualities
• Result Oriented Mindset
• Good team player
• Motivation skills