Quality Management Specialist

Quality Management Specialist

We require two specialists to develop and maintain the corporate IMS documentation, coordinate review and approval with process owners, follow up implementation across departments and sites, and support risk-based internal audits. Both candidates must be able to write practical procedures and verify how the work is performed.

Minimum qualifications and experience:

Bachelor's degree in quality management, engineering, business administration, operations management, or a related discipline.

At least five years of relevant quality management or integrated management system experience, including at least two years preparing or revising SOPs, process maps, forms, registers, and related documentation.

Practical work experience in Saudi Arabia and familiarity with the way corporate and site operations are coordinated in the Kingdom.

Working knowledge of ISO 9001, ISO 14001, and ISO 45001 requirements and their application to processes, operational controls, responsibilities, and documented information.

Hands-on internal audit experience, including risk-based audit planning, interviews, evidence sampling, clear reporting of findings, and verification of corrective action closure.

Proficiency in Microsoft Word and Excel; ability to prepare process flowcharts in Microsoft Visio and work plans, task dependencies, and progress updates in Microsoft Project. Working knowledge of Power BI for basic dashboards and reporting.

Strong written and spoken English, with the ability to interview process owners and write clear, accurate procedures. Arabic is an advantage.

Key responsibilities:

Meet process owners and site personnel to document actual workflows, decision points, interfaces, role ownership, records, risks, and controls.

Draft and revise policies, manuals, SOPs, work instructions, flowcharts, forms, checklists, and registers using approved corporate templates and coding rules.

Coordinate technical review, resolve comments, obtain approvals, maintain revision histories, and control current and superseded documents.

Develop documentation and implementation trackers in Excel or MS Project; follow up outstanding inputs, approvals, training, actions, and target dates.

Check implementation at department and site level by reviewing records, observing work, and speaking with personnel; report gaps and follow through to closure.

Support risk-based internal audit programme, audit plans and checklists, audit execution, evidence collection, findings, corrective actions, and management reporting.

Prepare concise progress reports and, where useful, basic Power BI views of documentation status, audit findings, and corrective action progress.

 Preferred experience:

Facilities management and related support services, such as catering, logistics, procurement, inventory, and asset management.

Exposure to ISO 41001 or ISO 55001.

Participation in certification or client audits; recognized internal auditor or lead auditor training.

Shortlisting and practical assessment:

Shortlist applicants who can show work they personally produced.

Ask each candidate for a suitably redacted SOP and process map, then request a brief explanation of how they verified the steps with the process owner, identified risks and controls, linked forms and records, and checked implementation.

During the interview, ask for an example of a risk-based audit and how a finding was followed through to effective closure.

Candidates whose experience is limited to formatting documents or coordinating certificates, without direct procedure development and audit implementation work, do not meet the role requirements.