Quality Assurance Officer/ Executive

This position is responsible for leading and managing all Quality Department activities and the Quality Management System (QMS). The position ensures that plant operations consistently meet safety, quality, delivery, cost, customer-specific, and regulatory requirements in support of divisional objectives.

The incumbent will lead the implementation and continuous improvement of quality systems, manufacturing processes, laboratory and inspection activities, equipment-related quality controls, and Lean initiatives. This role requires strong cross-functional collaboration with Operations, Engineering, Supply Chain, Sales, R&D, and Global Quality to ensure effective communication, sustainable corrective actions, and a customer-focused quality culture.

Responsibilities

• Executing the annual Quality Plan and maintaining/improving the QMS.
• Managing internal audits, corrective actions, documentation control, and annual product/process qualification.
• Tracking and reporting quality metrics, including customer performance, scrap, rework, nonconformances, and Cost of Poor Quality.
• Overseeing incoming, in-process, and final-product inspection, shipment release, laboratory operations, shelf-life control, MSA, and SPC.
• Leading resolution of customer complaints, supplier issues, audit findings, and internal nonconformities through structured root-cause and corrective-action methods.
• Managing supplier audits, supporting customer and certification audits, and maintaining continual audit readiness.
• Driving Lean, Kaizen, 5S, error-proofing, waste-reduction, and manufacturing process-improvement initiatives.
• Supporting new-product development, testing, validation, qualification, and technical/R&D activities.
• Leading, training, and developing Quality Department personnel while maintaining competency plans, training records, and a safe, collaborative, customer-focused culture.

Qualifications

• Bachelor's degree in Chemical / Polymer Engineering or Master's degree in Chemistry.

Experience

• Minimum 6-8 years of quality experience in chemical manufacturing, rubber, polymer, adhesives, or related process-manufacturing industries.
• This role leads the site's Quality Management System and Quality Department to ensure compliance with ISO 9001, ISO 14001, IATF 16949, Parker policies, regulatory requirements, and customer-specific standards.