Quality Assurance Manager

About Us:

Amama is one of India's leading fashion jewellery and accessories brands, known for its handcrafted designs that blend traditional craftsmanship with contemporary aesthetics. Founded with a vision to celebrate individuality and self-expression, Amama offers a wide range of jewellery, accessories, and lifestyle products loved by customers across India and globally.As a fast-growing omnichannel brand, we operate across retail stores, e-commerce platforms, and marketplaces, driven by innovation, creativity, and a commitment to delivering exceptional customer experiences. At Amama, we foster a culture of ownership, collaboration, and continuous learning, making it an exciting place to build and grow your career.

Key Responsibilities :-

• Lead end-to-end quality assurance and quality control for jewellery products.
• Set and implement quality standards, inspection processes, SOPs, and checklists.
• Conduct and oversee product inspections at various stages of production.
• Ensure products meet approved samples, specifications, workmanship, finishing, and quality standards.
• Work closely with vendors and manufacturing partners to identify and resolve quality issues.
• Monitor vendor quality performance, rejection, rework, repair, and defect rates.
• Conduct root-cause analysis and implement corrective and preventive actions.
• Ensure quality checks for metal, stones, settings, plating, finishing, dimensions, and overall workmanship.
• Analyze customer/retail returns and identify recurring quality concerns.
• Maintain quality reports and provide actionable insights to management.
• Lead, train, and manage the QA/QC team.
• Collaborate closely with Sourcing, Merchandising, Production, Retail, and Operations teams.