Quality Assurance-Customer Support
Rhysley Private Limited · Remote · remote · Posted 3d ago
₹50.0K - ₹1.0L PA2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Quality Analyst - Customer Service
Department: Quality Assurance / Customer Service
Vacancies: 1
Reports To: Contact Center Manager
Key Responsibilities:
- Monitor and audit customer interactions across calls, chats, and other channels.
- Evaluate service quality, communication, process adherence, and resolution accuracy.
- Provide feedback and coaching to agents.
- Identify quality gaps, recurring errors, and compliance issues.
- Prepare QA reports, conduct calibrations, and recommend corrective actions.
Requirements:
- Graduate in any discipline.
- 1-3 years of QA experience in a contact center/BPO environment.
- Strong analytical, communication, reporting, and coaching skills.
Sourced from naukri
Skills
Quality Analyst - Customer ServiceCall Centervoicebpo
About Rhysley Private Limited
Rhysley Private Limited
Fashion & Textile
150
employees
2019
7 years old
Faridabad, Haryana
India
₹4.2L PA avg
Avg at Rhysley Private Limited
₹50K – ₹1L PA
This role
About
Rhysley is a diversified group with multiple businesses that spans various industries including IT technology, e-commerce, and garment manufacturing for B2C and B2B market.
Industries
Fashion & Textile
Employee ratings
10 reviews
3.7/ 5
Culture
3.2
Career growth
3.0
Work-life
3.3
Employees rate it well for
Overall Company37Company Culture36
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