Quality Analyst AJ

Job Description Presales Auditor

Company: NoBroker Technologies Solutions Pvt. Ltd.
Department: Sales – Presales
Role: Presales Auditor
Work Mode: Work From Office

Role Overview

We are looking for a detail-oriented and analytical Presales Auditor to monitor and evaluate the quality of Presales Relationship Manager (RM) calls. The candidate will be responsible for ensuring process compliance, improving call quality, identifying performance gaps, and enhancing visit conversion rates through regular audits and structured feedback.

Key Responsibilities

1. Call Quality Audits

• Audit Presales RM calls to evaluate communication, pitching quality, customer engagement, and objection handling.
• Ensure adherence to defined calling scripts and sales processes.
• Assess whether RMs understand buyer requirements and recommend relevant properties.

2. Process Compliance

• Monitor adherence to Presales SOPs and calling guidelines.
• Identify incorrect pitching, unnecessary follow-ups, misleading commitments, and process deviations.
• Ensure correct procedures are followed for scheduling, rescheduling, and cross-pitching properties.

3. Visit Conversion Monitoring

• Evaluate the quality and relevance of scheduled property visits.
• Identify gaps in buyer qualification and visit scheduling.
• Analyse reasons for visit cancellations, no-shows, and unsuccessful visits.
• Recommend improvements to increase Schedule-to-Visit (S/V) conversion.

4. Feedback & Performance Improvement

• Provide structured feedback to RMs based on audit observations.
• Identify recurring performance gaps and coordinate with Team Leaders/ASMs for corrective actions.
• Conduct calibration sessions to maintain consistency in audit standards.
• Track improvements in individual RM call quality scores.

5. Reporting & Analysis

• Maintain daily and weekly audit reports.
• Track audit scores, process deviations, and recurring error categories.
• Share actionable insights with the management team.
• Prepare performance and quality improvement reports.

Required Skills

• Excellent verbal and written communication skills.
• Strong listening, analytical, and observation skills.
• Good understanding of sales processes and customer handling.
• Ability to identify process gaps and provide constructive feedback.
• Proficiency in Google Sheets and MS Excel.
• Strong attention to detail and decision-making abilities.
• Ability to work with targets, deadlines, and audit benchmarks.

Preferred Candidate Profile

• Prior experience in Quality Assurance (QA), Call Auditing, Inside Sales, or Real