Property Manager

Tailored residential property management, with Brightstone.

Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.

Position: Property Manager, City name

Business: Property and Asset Management, City name.

What this job involves

You will be in charge of the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to:

Roles & Responsibilities

• Submit your site MBR data to the Operations Manager.
• Submit your site safety cross data to the Operations Manager, Fire & Safety SME, and EHS SME.
• Submit the attendance of service partners teams with proper approval.
• Follow up with service partners for E-Invoices and approve them.
• Submit your site attendance and cost sheet to the client for approval.
• Upload the approved cost sheet on the Overview portal, informing the JLL finance and operations teams.
• Submit your site MMR.
• Submit KADence data on the Overview portal.
• Submit CIEL staff attendance to CIEL HR.
• Follow up with CIEL HR for their invoice and approve it.
• Follow up with the finance team for JLL invoices and submit them to the client.
• Conduct JLL performance evaluations with the client and vendor partners.
• Maintain an invoice tracker and follow up with the client for outstanding payments, ensuring receipt within 45 days after submitting the JLL invoice.
• Conduct a MMR review with the client in the presence of the Operations Manager.
• Conduct Quarterly Business Reviews (QBR) and Annual Business Reviews (ABR) with the client in the presence of the JLL Operations Manager and City Lead.

Staff Management

• Raise requisitions on Workday for resignations from JLL/CIEL site staff.
• Ensure that you and your subordinates mark attendance on the Overview portal daily and approve site staff attendance by the 15th of each month to ensure smooth salary processing.
• Initiate the contract renewal process two months before the site contract expires, including taking approval for the revised salary structure of JLL staff and sending it to the Operations Manager for further processing.
• Align candidates for the client interview process upon receiving a resignation from any site staff.

Operational Duties

• Conduct daily site rounds and share observations with the client and JLL operations team, including an action plan.
• Ensure each Subject Matter Expert (SME) visits your site twice a year and submit audit closures within 15 days of completion. Review the audit report with the client in the presence of the respective SME.
• Be transparent with your Operations Manager regarding any site information and send daily reports via email/WhatsApp/phone.
• Timely upload all vendor or AMC contract agreements in the Overview compliance module.
• Report any site incidents immediately to your Operations Manager and the JLL WhatsApp incident group. Upload the incident report with Root Cause Analysis (RCA) on the CMO portal within 24 hours.
• Handle resident service requests or complaints politely and diplomatically, taking feedback from residents or clients on every complaint.
• Maintain a site master tracker and send it to your Operations Manager every month on or before the 10th.
• Mark your and your subordinates leaves on the Workday portal and email the client and Operations Manager for approval.
• Ensure no manipulation of site documentation or information and adhere to ethical standards; violations related to money, POSH, or the use of alcohol, tobacco, or drugs at the site will result in immediate termination.

Communication and Training

• Reply to every email within 24 hours.
• Conduct subject matter training with the respective site HOD & site staff and upload the training data on the Overview portal.
• Ensure service partners conduct training for ground staff twice a month, collecting training attendance sheets and evaluations, and uploading the data on the Overview portal.
• Identify site loopholes and discuss action plans and solutions with clients.
• Create a vendor pool through PAM activity groups, the JLL vendor database, and personal connections, ensuring submission of three proposals with vendor details to the client. Ensure vendors are registered with JLL or have written feedback from any site lead or Operations Manager.

Technology and Reporting

• Prepare a 52-week Planned Preventive Maintenance (PPM) planner and implement it at your site.
• Implement JLL technology platforms such as Overview, Evolution, KADence, Compliance Portal, and CMO at your site, completing all tasks before escalation from the JLL RO.
• Send DMR and fill in PPM data on Evolution as per the schedule. Three escalations related to DMR & Evolution will result in a warning letter from your Operations Manager.

Emergency and Safety Procedures

• Conduct fire mock drills at the site twice a year, ensuring fire tanks are full and fire & safety equipment is in good condition.
• Form an Emergency Response Team (ERT) and display daily updates of the ERT team at the site.
• Conduct handover and takeover processes from the developer s project team or any previous agency as per the JLL HOTO checklist, informing JLL RO team and the client of any deviations.
• Implement all JLL manuals, SOPs, and safety plans at your site, and communicate the same with the client.

Community and Client Engagement

• Prepare an event calendar of festivals, ESG, and CSR activities for society engagement.
• Implement one best practice at your respective sites every month.
• Provide a revenue generation plan to the client and implement it at the site.
• Create Minutes of Meeting (MOM) for every meeting and provide updates on a weekly basis.
• Follow the to-do list or PM tracker which includes clients concerns.
• Work closely with your site team and Operations Manager

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.