Project Manager

Project Initiation & Planning

• Understand business objectives, contractual commitments, client expectations, success criteria, and implementation scope.
• Define project scope, assumptions, constraints, milestones, dependencies, deliverables, acceptance criteria, and ownership model.
• Create and maintain a comprehensive project plan covering workstreams, activities, timeline, resources, risks, governance cadence, and control points.
• Work with stakeholders to baseline schedule, cost, quality, resourcing, and delivery approach across Agile, Waterfall, or hybrid execution models.

Execution, Governance & Delivery Control

• Lead day-to-day project execution and coordinate cross-functional teams, workstream leads, Scrum Masters, subject matter experts, vendors, and client teams.
• Monitor project scope, schedule, cost, quality, risks, issues, dependencies, actions, decisions, and change requests through structured governance.
• Ensure project deliverables are completed, reviewed, accepted, and signed off in line with agreed standards and timelines.
• Conduct regular project reviews, status meetings, Scrum of Scrums, governance forums, steering inputs, and escalation discussions as needed.

Project Manager JD | Prepared for hiring / role-definition use

Risk, Issue, Change & Dependency Management

• Identify, document, prioritize, mitigate, and escalate risks and issues with clear owners, target dates, impact assessment, and resolution paths.
• Manage scope changes using a structured change control process, including impact analysis on schedule, cost, resource needs, quality, and contractual commitments.
• Track cross-team dependencies and proactively remove blockers in partnership with delivery, product, technology, operations, and client stakeholders.
• Ensure timely decision-making by highlighting trade-offs, constraints, risks, and options to leadership and client stakeholders.

Financial, Resource & Vendor Management

• Support project budget tracking, effort tracking, billing inputs, cost monitoring, utilization, timesheet governance, and financial health reporting where applicable.
• Plan and manage resource requirements, onboarding needs, allocation conflicts, skill gaps, and capacity risks across project phases.
• Coordinate with third-party vendors and partners to align deliverables, timelines, dependencies, contractual commitments, and performance expectations.
• Provide clear visibility on vendor performance, delivery risks, and improvement actions through governance reviews.

Reporting, Communication & Stakeholder Management

• Prepare clear and accurate project dashboards, weekly status reports, RAID logs, milestone views, executive summaries, and client-ready communication.
• Communicate project progress, issues, decisions, dependencies, forecast risks, and recovery actions to internal leadership and client stakeholders.
• Build trusted relationships with business, operations, technology, PMO, vendor, audit, compliance, and client teams.
• Facilitate transparent communication across onshore/offshore teams and ensure alignment on priorities, decisions, and accountability.

Quality, Compliance & Continuous Improvement

• Ensure quality gates, test readiness, defect governance, deliverable reviews, audit checkpoints, and operational handover criteria are met.
• Drive lessons learned, retrospectives, process improvements, tooling improvements, and delivery playbook enhancements.
• Promote disciplined use of project management methods, templates, tools, documentation practices, and organization-level standards.
• Ensure project documentation is complete, current, accessible, and aligned to governance, compliance, audit, and knowledge-management requirements.

Skills and Competencies

Technical / Delivery Skills

Leadership / Consulting Skills

• Project planning, estimation, scheduling, budgeting, tracking, and reporting

• Agile, Scrum, Waterfall, and hybrid delivery governance

• Risk, issue, dependency, and change management

• Jira / Azure DevOps / Rally / MS Project / Excel / PowerPoint / Visio or equivalent tools

• Project financial tracking, effort tracking, and resource governance

• Understanding of SDLC, testing lifecycle, release management, deployment planning, and production support handover

• Strong stakeholder management and client-facing communication

• Executive-level reporting, storytelling, and escalation management

• Leadership across matrix teams and geographically distributed teams

• Negotiation, conflict resolution, prioritization, and decision facilitation

• Problem-solving, analytical thinking, ownership mindset, and attention to detail

• Ability to influence without authority and drive accountability across workstreams

Preferred Domain Exposure

IT services, enterprise product implementation, insurance / life and annuity, TPA ecosystem, LifePRO / LDS, application modernization, integrations, data migration, and client transition projects.

Key Success Measures

• Project milestones delivered within agreed scope, timeline, quality, and budget parameters.
• Risks, issues, dependencies, decisions, and changes are visible, owned, and actively managed.
• Stakeholders receive timely, clear, and accurate status reporting with no avoidable surprises.
• Deliverables are accepted with minimal rework and strong adherence to quality and governance standards.
• Teams understand priorities, ownership, decision paths, and escalation routes.
• Project closure includes complete documentation, handover, lessons learned, and operational readiness

Required Qualifications

Education

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.