Program success manager - Hyderabad

We're Hiring | Program Success Manager – Hyderabad

Company: Kidvento Education & Research Pvt. Ltd.

Location: Hyderabad

Experience: 2–4 Years

CTC: 4–6 LPA

We are looking for a Program Success Manager to build strong customer relationships and ensure successful onboarding, training, product adoption, satisfaction and retention.

Key Responsibilities:

• Manage customer onboarding, training and ongoing support.
• Build and maintain strong relationships with clients.
• Provide product training and support throughout the customer journey.
• Address and resolve client queries and issues promptly.
• Monitor customer accounts and identify areas for improvement.
• Track customer interactions and follow-ups.
• Prepare reports and dashboards using customer data.
• Manage CRM systems and other customer success tools.
• Monitor customer satisfaction and take proactive actions to improve experience.
• Regularly travel to client locations within the assigned region.

Requirements:

• Bachelor's degree or equivalent.
• 2–4 years of experience in Customer Success, Program Management, Client Relationship Management, Education or a related field.
• Excellent verbal and written communication skills.
• Strong organizational and problem-solving skills.
• Customer-oriented mindset with the ability to understand and address client needs.
• Basic knowledge of MS Office and willingness to learn CRM tools.
• Willingness to travel regularly to client locations.

Interested candidates can apply here:

https://kidvento.keka.com/careers/jobdetails/82897

You can also share your updated resume with us.

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