Program Facilitator

We are looking for a Program Facilitator (delivery operations) to own the end-to-end learner journey and ensure a seamless learning experience. The role focuses on learner engagement, academic coordination, operational excellence, and placement readiness while collaborating with cross-functional teams to maximize learner success.

Responsibilities:

• Own the complete learner lifecycle as the primary point of contact throughout the program.
• Drive learner engagement, attendance, academic progress, and successful program completion.
• Coordinate with mentors and internal teams to ensure smooth delivery of learning activities, projects, assessments, and presentations.
• Deliver an exceptional learner experience by providing timely academic and operational support.
• Conduct learner audits, Last Mile Preparation (LMP), and placement readiness activities.
• Guide learners in resume building, LinkedIn optimization, portfolio development, and interview preparation.
• Manage end-to-end placement coordination, including mock interviews, interview scheduling, recruiter coordination, feedback management, and follow-ups.
• Collaborate with academic, delivery, operations, HR, and placement teams to improve learner outcomes and placement success.

Requirements:

• Bachelor's Degree in any discipline (MBA preferred).
• Excellent communication and interpersonal skills.
• Strong coordination, stakeholder management, and problem-solving abilities.
• Proficiency in Google Sheets/Excel and CRM/LMS platforms.
• Ability to manage multiple learners, priorities, and cross-functional stakeholders in a fast-paced environment.