Product Support Executive

Responsibilities:

• Develop a deep understanding of internal application behavior and tech operations across data centers and applications.
• Analyze problems, diagnose, and fix low-complexity bugs of low complexity when appropriate.
• Work with developers to identify and resolve more complicated problems.
• Address urgent issues quickly and work within and measure against customer SLAs.
• Adapt the installer, shell script, and Perl scripts and aggressively automate manual tasks through scripting.
• Provide feedback from customers/users to the team.
• Find recurring issues, problem-solve, and get them fixed.
• Maintain an ongoing record of problem analysis and resolution activity in an on-call tracking system.
• Proactively monitor production and non-production environments and applications.
• Develop smaller complexity features and utilities in existing system components to enhance productivity.

Requirements:

• Good exposure to MySQL and writing SQL queries. Automation scripting:
• More advanced tools preferred: Ex: Python, Shell.
• Prior experience in production support.
• Understanding of Linux/unix basic commands and job scheduling (cron).
• Good to have prior programming experience; Java preferred.
• Good written and oral communication skills.