Product Management Associate

Product Management Associate is responsible for:

• Customer support for 3rd party software
• Software Inbox Management
• Order Management
• Data Analysis and Visualization
• Software License Management
• Software Release Management

Your role:

Key responsibilities in your new role:

• Customer support for 3rd party software: Solve technical and license related issues/queries for 3rd party software
• Software Inbox Management: Manage the Software Request Team Inbox. Queries to be solved by back office team or routed to appropriate stakeholders
• Order Management: Manage invoice creation for resellers working along with Finance team.
• Provide OITC and SAP system support to stakeholders. Organize and provide training to new colleagues as per requirement
• Data Analysis and Visualization: Analyse required data sets, create visualization and provide insights.
• License management: Manage the tool for software provisioning including customer access, license key tracking and automation of software provisioning data analysis. Support migration to Infineon Developer Center tool
• Software Release Management: Ensure software packages released from R&D are uploaded to the provisioning tool and communicated to all stakeholders
• Interfaces: Customer, Product management team, Product marketing team, Finance team

Your profile:

Qualifications and skills to help you succeed:

• Education: Bachelor of Engineering / Master of Business Administration
• Experience: 1-3 years
• Specific or Entrepreneurial Knowledge: Knowledge in Microsoft Office Suite & data driven mindset
• Good to have: Knowledge of Embedded Software products & knowledge of Procurement process