Procurement Operations Analyst

The Procurement Operations Analyst will support day-to-day procurement activities by coordinating with clients, suppliers, and internal stakeholders to ensure smooth and efficient procurement operations. The role involves managing procurement-related inquiries, handling supplier invoicing and billing queries, maintaining documentation, and facilitating timely issue resolution while ensuring a high level of customer service.

Duties and Responsibilities:

• Act as the primary point of contact for procurement-related inquiries from clients, suppliers, and internal stakeholders.

• Build and maintain effective working relationships with clients, suppliers, and internal teams through clear and professional communication.

• Coordinate with relevant internal departments to resolve procurement-related issues and ensure timely responses to queries.

• Handle supplier inquiries related to invoicing, billing, and payment status, coordinating with the appropriate teams for resolution.

• Maintain accurate procurement records and documentation in accordance with established record-retention policies and procedures.

• Collaborate with cross-functional teams to ensure the smooth execution of procurement operations and related processes.

• Monitor pending inquiries and follow up with relevant stakeholders to ensure timely closure.

• Ensure procurement activities and documentation comply with established company policies and procedures.

• Maintain a customer-centric approach while delivering responsive and effective support to clients and suppliers.

• Identify operational issues and support process improvements to enhance efficiency and service quality.

Employee, benefits

• Working in an international environment, with global friendly teams
• Career growth opportunities

Language skills

• English

Working hours

IST/EMEA support hours

Personality requirements and skills

• Hands-on experience with procurement platforms such as SAP Ariba and SAP.

• Knowledge of procurement processes, purchase requisitions, purchase orders, and supplier management.

• Experience in procurement operations, purchasing support, supplier coordination, accounts payable support, or invoice management.

• Familiarity with procurement processes, supplier invoicing, billing queries, and payment follow-ups.

• Familiarity with supplier portals, procurement workflows, and electronic documentation.

• Strong written and verbal communication skills in English.

• Excellent interpersonal and stakeholder-management skills.

• Strong customer service orientation and problem-solving abilities.

• Good organizational, coordination, and follow-up skills.

• Strong attention to detail and accuracy in maintaining records.

• Ability to manage multiple tasks and prioritize work effectively.

• Ability to collaborate with cross-functional teams in a professional environment.

• Proficiency in MS Office applications, particularly Excel and Outlook.