Process Mining Techno-Functional Consultant

PRIME is a privately owned organisation that specialises in Business Process Management (BPM). We are a global organisation with a presence in Ireland, which serves the European and USA markets, and Australia, which serves the APAC region. All our team members work from home.

We have a 20-year history of solving our customers business challenges through our proprietary cloud-based BPM software, BPM training, and BPM consulting services. Our customers include Pfizer, AON, Immatics, Coca-Cola, UL Solutions, etc and several Government departments.

To be able to engage and retain such prestigious customers, it is easy to understand that we have a high-performance culture. Our team is made up of talented and passionate members who are supported by processes, systems, KPI's and metrics.

We work in a fast-paced, structured, and organised environment and are on a super exciting journey together. We are virtually connected throughout the day, and our multicultural team oozes positive vibes!

Why Join Us:

• Shape a product from the development stage, with the opportunity to influence functional design and the product roadmap.
• Potential to grow into a Product Owner position.
• A varied, high-impact role with direct exposure to leadership.
• Collaborative and supportive team environment.
• Opportunity for global customer exposure as the product moves into customer deployments.
• Work from home.

About the Role:

We are seeking a Process Mining Techno-Functional Consultant for an initial 6-month engagement, with potential for a full-time role. The ideal candidate brings deep process mining expertise and hands-on customer experience, contributing to deployment planning, running POCs/POVs, and doing wider product implementation.

Responsibilities:

• Contribute actively to the functional design and ongoing development of the process mining/process intelligence product, working closely with the technology team to provide functional and customer input.
• Provide practical process mining expertise and customer-informed input into the product roadmap and future functionality.
• Bring insights from previous customer implementations to help identify functionality that customers value, functionality that provides limited value, and potential gaps in the product.
• Contribute to the development of the deployment approach and implementation plan for the product within customer organizations.
• Participate in proofs of concept (POCs) and proofs of value (POVs).
• Support the sales team in a pre-sales capacity, including product demonstrations and customer discussions.
• Progressively support customer deployments, implementations, and onboarding.
• Work across technology, functional, and business stakeholders during product development and customer engagements.
• Provide process mining subject-matter expertise, particularly around practical deployment challenges, customer requirements, and implementation considerations.
• Progressively take on product-owner-type responsibilities, with the potential to develop into a Product Owner role.

Qualifications:

• 10–15 years of overall professional experience in a techno-functional capacity.
• 6–7 years of experience in process mining/process intelligence with strong functional and domain expertise.

Required Skills:

• Experience with one or more process mining/process intelligence platforms, such as Celonis, SAP Signavio, iGrafx, Minit, Apromore, Mindzie, or similar platforms.
• Demonstrated experience working with and deploying process mining solutions within customer organizations.
• Strong understanding of the practical challenges involved in implementing and deploying process mining solutions.
• Ability to provide customer-informed input into functional product design, functionality, and product roadmap decisions.
• Experience working with technology, functional, and business stakeholders.
• Experience participating in POCs/POVs, customer demonstrations and process mining implementations.
• Ability and willingness to support presales and other customer-facing activities.

Preferred Skills

• Potential to develop into a Product Owner role.

Hours & Location

• Remote role (work from home), Monday to Friday
• Working hours: 9:00 am – 6:00 pm (IST)