Process Lead

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Provides outsourced operational/transactional business process support for clients. Ensures quality service and operational performance within the parameters of both the client needs and contract.

Duties typically include support for routine back office processes, data entry, order and application processing, document verification, accounting support and preparing mailings.

Decision making is tightly controlled and defined at lower job levels while greater latitude is permitted at higher levels, all the while focused on efficient processing of high-volume transaction-oriented assignments.

• Performs clerical or administrative, work
• Uses administrative, data organizing and coordination skills to complete work
• Performs duties according to established procedures
• Has developed specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience
• Completes work with a limited degree of supervision
• Likely to act as an informal resource for colleagues with less experience
  
  

Functional Knowledge:

• Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines
  
  

Business Expertise:

• Uses knowledge of how the team integrates with others to accomplish the team objectives
  
  

Leadership:

• Provides informal guidance and support to more junior team members
  
  

Problem Solving:

• Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures
  
  

Impact:

• Impacts the quality, timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency
  
  

Interpersonal Skills:

• Explains technical information within the team
  
  

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone's unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.