Process Coordinator

Reporting to the Editorial Services Manager, this role is accountable for the consistent delivery and effective execution of centralised editorial processes in line with agreed operating procedures, quality standards and service levels, ensuring predictable outcomes and an excellent customer experience.

Working within agreed processes and operational controls, the Process Coordinator manages their workload through established workflow systems, identifies and records defects and process issues, and escalates exceptions where appropriate. They contribute operational insight and improvement ideas to support service quality, process stability and continuous improvement.

Key Accountabilities:

• Responsible for the effective delivery of routine operational editorial processes
• Using the Kanban system, provide day to day process support and independently deliver the required process outputs to high standards of service excellence
• Contribute operational insight and improvement ideas to support continuous improvement activity, including Kaizen and other problem-solving activity as required. Complete required quality checks and controls, ensuring errors or exceptions are identified, recorded and addressed or escalated in accordance with agreed procedures.
• Accurately record defects and recurring process issues, providing operational insight to support trend analysis, root-cause investigation and continuous improvement activity.
• Successfully liaise and communicate with colleagues within and across departments as required
• Work in close collaboration with colleagues across the team
• Successfully liaise with external stakeholders as required and work towards customer requirements
• Take ownership of personal development, building knowledge of relevant processes, systems and continuous improvement methods. Provide support on projects and tasks to support the team Qualifications

The ideal candidate will have:

• Experience operating standardised operational processes, preferably across Academic Publishing workflows
• Proficiency with Excel for data analysis, reporting and visualisation
• Willingness to work within visual workflow management and continuous improvement approaches, including Kanban and Kaizen Experience of working in a global context
• Knowledge of Journals operational processes and the customer needs of Editors and Societies

Skills and Behaviours Required

• Strong team working and interpersonal skills, able to collaborate to achieve as a team
• Self-starter, able to use own initiative, able to self-organise
• Drive for continuous improvement, conscientiousness and strong attention to detail
• Strong customer focus
• Open to change, adaptable, able to flex to meet work demands as required in a change environment
• Good interpersonal skills, able to work effectively with colleagues and external stakeholders
• Strong Excel skills, comfortable using data
• Comfortable using Kanban boards and project management software