Process Associate

Job Description

We are looking for a Process Associate with strong analytical, research, investigation, and decision-making skills.

The candidate will be responsible for reviewing and analyzing medical, pharmaceutical, product, and online information to identify potential risks, compliance issues, policy violations, or suspicious activities.

Key Responsibilities

• Review medical, pharmaceutical, product, and online information.
• Conduct online research and investigation using multiple sources.
• Analyze documents and information to identify potential risk or compliance concerns.
• Review whether information meets defined policies, guidelines, and regulatory requirements.
• Identify suspicious activities, inconsistencies, or potential policy violations.
• Perform detailed research and document findings accurately.
• Analyze complex information and determine the appropriate action.
• Identify possible root causes of issues and recommend corrective actions.
• Review potentially sensitive/offensive online content professionally.
• Maintain accurate records using Excel, Google Sheets, and Google Workspace.
• Meet defined quality, productivity, and turnaround-time targets.
• Stay updated on relevant policies, processes, medical/pharmaceutical terminology, and compliance requirements.
• Work independently while managing multiple cases/tasks.

Mandatory Skills

1. Medical / Pharmaceutical Knowledge

Candidates should have a basic to strong understanding of medical and pharmaceutical terminology.

Preferred backgrounds:

• B.Pharm
• M.Pharm
• Pharm.D
• Pharmaceutical Sciences
• Regulatory Affairs
• Pharmacovigilance
• Medical documentation
• Healthcare operations

2. Regulatory & Compliance Knowledge

Candidates should ideally understand:

• FDA regulations
• Regulatory documentation
• Compliance requirements
• Medical/pharmaceutical documentation
• Policy guidelines
• Risk identification