People Support Services Partner

Key Responsibilities & Accountabilities:

• Respond to a wide variety of employee queries.
• Thoroughly document inquiries via the case management tool to ensure required information is recorded accurately in accordance with policies and practices.
• Track and follow up on employee-related matters.
• Ensure SLAs are followed and met.
• Complete and track new hire activities from offer letter creation through the end of their onboarding.
• Initiate any business-specific tasks required during the onboarding process.
• Coordinate immigration and relocation processes and interact with immigration consultants and vendors to establish correct documentation, procedures and requirements for external hires.
• Communicate with the new hire regarding next steps, outstanding actions and any questions they may have.
• Support the Talent Acquisition Team with any requisition corrections or troubleshoot any difficulties.
• Track and monitor probation completion.
• Ensure integrity and quality of data in the HRIS databases as well as in the Case Management System.
• Support HRIS data records and workflow pertaining to employees and ensure entries are timely, accurate and consistent in relation to employee data.
• Support generation of standard HRIS reports as requested.
• Participate with testing in instances for new HRIS rollouts.
• Support HRIS data records and workflow pertaining to employees and ensure entries are timely, accurate and consistent in relation to cost center transfers, collective agreements, etc.
• Review employee transactions and generate appropriate documents and letters as needed.
• Escalate any Tier 2 HRIS issues to the relevant team.
• Update available courses and training records in the Learning Management System (LMS).
• Assist employees and managers in the use of the LMS.
• Schedule requested trainings.
• Assist in preparing training materials as needed for internally hosted events.
• Manage procurement requisitions and invoicing related to courses and training materials.