PDI / VPC Advisor

Job Summary

As a, VPC In- charge you are fully responsible for planning, controlling and increasing efficiency of all VPC activities at dealership. In this function, you ensure that the dealerships strategic and operational goals are met as well as MB India policy & guidelines are implemented & followed rigorously. When it comes to VPC function, you are the reliable and transparent interface between Sales Administrators, Workshop administrators, Workshop colleagues and MB India. With your expert knowledge, technical competency and excellent communication skills you promote the brand and product image and hence contribute to the economic success of the organization.

Special Background and Skills

Social and interpersonal competence

• You regard yourself as a representative of the Mercedes-Benz brand.
• You are reliable, trust-worthy, and able to show excellent communication and coordination skills while dealing with concerned colleagues.
• You can integrate all your potential in a team and use your colleagues competencies in VPC operations
• You can openly address and solve conflicts with your colleagues.
• You provide criticism in an appropriate manner, explaining your decisions, and you are consistent in your response to inappropriate behavior or deficient performance.
• You clearly communicate expectations and set targets based on quantitative and qualitative objectives.
• You expect top performance and support its attainment.
  
  

Method and process competence

• You have a thorough knowledge of the Mercedes-Benz specific VPC function.
• You know the processes and interfaces of associated departments and contact persons (sales, After Sales) within the dealership.
• You recognize your influence and impact as VPC specialist as regards brand trust You know the constitution and structure of a Mercedes-Benz dealership.
• You use interfaces and exchange experiences actively and across divisions within the dealership.
• You communicate processes clearly to others involved.
  
  

Specialist competence

• You know the dealers corporate strategies, goals and guidelines.
• You possess thorough knowledge of dealer Processes & Systems related to VPC.
• You have good technical knowledge of Mercedes-Benz brand product and vehicle parts.
• You are familiar with and are able to ensure all defects during VPC / stocking and also possess the knowledge to get it repaired / replaced through appropriate agency.
• You provide information on strategic goals, key figures, current trends and change processes and use this information for concerned employees.
• You possess good English & Hindi language proficiency skills to intract with Transporters/ Car Carrier operators.
  
  

IT competence

• You have good knowledge of Office appliances (e-mail programs, e.g. MS Office, the Internet, ebusiness, etc.)
• You have an expert knowledge of current Sales & After-Sales IT tools and are able to use these (e.g.
  
  

e-Dealer, dealer specific program etc.)

Tasks

VPC Operations

• Receiving of the Vehicles in line with Sales Plan as per the Systems led down by MB India
• Co-ordination of VPC – wholesale and Transporters for Logistics for tracking of the ordered vehicles
  
  

Ensuring that Receipt operation is trouble free and Car carrier is made free in fastest possible time.

• Confirming Vehicle status and formal receipt process with transporters.
• Maintenance of Stock – Legal & Commercial Requirements ( Perpetual Inventory )
• Maintenance of Stock – Technical & system requirements( VPC checks )
• Dispatch / Handover of the Car , billed to Customer via PDI
• Co –ordination with Dealer Administration & Facility Department for Maintenance & upkeep of VPC site, statutory requirements and support agency functions
  
  

Documentation of VPC

• DAN & GIN of the receipt Vehicles, documentation in the system.
  
  

Documentation & system updates on VPC checks for stock cars.

• Coordination with Insurance Agency & Workshop for Non AFS cars
• Maintaining proper record of all VPC documents and producing as and when required.
  
  

Liaising with MB India

• Ensuring that VPC issues are reported timely to MB India, especially close watch in Non AFS vehicles
  
  

Co-ordination with Transporters & Insurance agency for repairs keeping MB India in Loop .

• Submission of repair claims to MB India/ Insurance Agency within the specified time limit.
• Re-conciliation of Insurance claims within the specified time limit.
  
  

MIS & MB India Report structure

Interfaces relevant to success

Administration

Your reliable team partners to support you with the administrative side:

• Sales Administrator
• Service Manager
• Body & Paint Service Advisor
  
  

Workshop department

As a competent interface, you consult with the following colleagues for solutions to all VPC Functions le:

• Service Manager
• Workshop Technician
• Sales Administrator
  
  

Facility department

Your colleagues for processes related to Facility & Administration:

• Infrastructure & Equipment
• Support Function – Security , washing , Housekeeping , Drivers , Upkeep
  
  

MB India VPC – Wholesale Function

Periodic Interaction on issue basis

Requirements

Qualification

Education

Diploma in Engineering/ Graduate in any discipline.

Training

• Initial training in Mercedes-Benz specific to VPC operation.
• Participation in VPC trainings conducted by MB India. (Basic & Advanced Modules )
  
  

Experience

• Experience with Mercedes-Benz product range
• Practical experience of working Mass or Luxury Market for 3 to 5 years in the same field.
  
  

Benefits

• Statutory Benefit
• Incentive
• Mediclaim