Patient Service Life Science Cloud Architect

We are looking for an experienced Patient Services Solution Architect with strong expertise in Salesforce Life Sciences Cloud, Salesforce Health Cloud, Veeva CRM and Patient Support/HUB programs. The ideal candidate will be responsible for translating complex pharmaceutical business requirements into scalable CRM solutions and leading solution architecture, integration and delivery.

Candidates with experience delivering Salesforce Life Sciences Cloud Patient Services and Veeva CRM solutions for pharmaceutical clients, along with strong solution architecture and integration expertise, will be preferred. The resume supports direct experience in Life Sciences Cloud patient engagement, Patient Services/HUB workflows, Health Cloud data models, Veeva Network, REST/SOAP integrations and pharma stakeholder management.

Responsibilities:

• Lead solution architecture and end-to-end design for Salesforce Life Sciences Cloud Patient Services solutions.
• Design and implement patient engagement workflows covering patient onboarding, consent management, care plans, milestone tracking and patient journey management.
• Design Patient Services/HUB workflows including benefits verification, prior authorisation, copay assistance, adherence outreach and case management.
• Configure and design Health Cloud data models, including Patient, Care Plan, Care Team, Care Gap and Health Conditions.
• Define integration architecture between Salesforce/Veeva and external pharmaceutical systems.
• Work with REST/SOAP APIs, middleware and Veeva Network integrations.
• Lead requirements gathering, solution design, architecture walkthroughs and stakeholder discussions.
• Create solution design documents covering data models, process flows and system integrations.
• Provide technical leadership to Salesforce/Veeva development teams and conduct architecture/code reviews.
• Ensure appropriate security and access controls for PHI/PII and patient-related information.
• Manage multiple client engagements and coordinate offshore/onsite teams.
• Support PoCs, technical evaluations, implementation and post-production support.

Requirements:

• 10+ years of experience in Salesforce / CRM consulting and architecture.
• Strong experience with Salesforce Life Sciences Cloud.
• Hands-on experience with Patient Services / Patient Support / HUB programs.
• Strong Salesforce Health Cloud experience.
• Strong Veeva CRM / Veeva Vault CRM experience.
• Experience in the Life Sciences / Pharmaceutical domain.
• Experience with Patient Engagement and patient journey management.
• Experience with Benefits Verification, Prior Authorisation, Copay Assistance and Adherence Programs.
• Strong Salesforce integration experience using REST, SOAP and middleware.
• Strong understanding of Salesforce data models, security and access controls.
• Excellent client communication, stakeholder management and requirements-gathering skills.

Good to Have:

• Veeva Network / IQVIA OneKey
• Salesforce Service Cloud
• Experience Cloud
• Sales Cloud
• Apex / Lightning Web Components
• Salesforce Agentforce
• HCP/HCO master data management
• Experience with pharma field-force enablement and HCP engagement
• Salesforce certifications such as Administrator, Platform Developer, Business Analyst or Service Cloud Consultant.