Patient Relation Officer

JOB DESCRIPTION

Job Title: Patient Relation Officer

Company: BAPS Shastriji Maharaj Hospital  

Qualification: Bachelor's Degree  

Experience: Minimum 5 Years  

Industry:Healthcare / Hospital

Interested candidates can share their updated CV on [phone removed]

Job Summary:

We are looking for an experienced Patient Relation Officer to manage patient interactions, enhance patient satisfaction, and ensure a smooth and positive hospital experience. The ideal candidate should have strong communication, interpersonal, and problem-solving skills, along with relevant experience in the healthcare sector.

**Key Responsibilities:**

• - Handle patient queries, concerns, complaints, and feedback professionally.
• - Ensure a positive patient experience throughout the hospital journey.
• - Coordinate with doctors, nursing staff, billing, admissions, and other departments to resolve patient issues.
• - Manage patient grievances and ensure timely resolution.
• - Monitor patient satisfaction and identify areas for service improvement.
• - Assist patients and their families with hospital procedures, appointments, admissions, and discharge processes.
• - Maintain patient relations records and prepare feedback reports.
• - Support initiatives to improve service quality and patient experience.