ORM Executive

About the role:

We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management

Responsibilities: (Including, not restricted to)

• Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner.

• Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites.

• Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement.

• Monitor and respond to social reviews and engagement.

• Maintain listings on search engines, online directories, and ratings/review sites.

• Facilitate online company and physician reviews and endorsements.

• Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner.

• Track, analyze, and report online reputation results.

• Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams.

• Identify opportunities to optimize online reputation management on various review sites

• Manage and solicit reviews.

• Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites.

• Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools.

• Generate and meet timelines for agreed reports

Ideal Candidate Profile:

• At least 1 year of ORM experience

• Graduation is a must

• Excellent communication skills

• Strong passion for social media

• Familiarity with various social media platforms and their features

• Self-motivated and eager to learn about social media trends and technologies Shifts: Rotational Shifts – including night shifts (5 days working) Week Off: Rotational (any 2 days in the week, could be split or consecutive)

Note: It's a Work from Office Opportunity

Write to us with your resume at [HIDDEN TEXT]

Warm Regards,

Sairose