Order Management Specialist

Key Responsibilities

• Manage order processing, modifications, holds, and renewals.
• Handle customer queries and resolve issues promptly.
• Ensure accurate order processing, invoicing, and billing.
• Coordinate with internal teams and maintain quality standards.
• Work with ERP/CRM tools such as SAP or Oracle.
• Meet process SLAs and maintain customer satisfaction.

Required Skills

• Excellent verbal and written communication.
• Knowledge of O2C and Order Management processes.
• Basic proficiency in MS Office and ERP/CRM tools.
• Willingness to work from the office and in rotational/night shifts.