Oracle Technology Specialist II

The Oracle Technology Specialist II supports the availability, reliability, performance, and secure operation of Oracle technology services across Oracle Cloud Infrastructure (OCI). The role provides hands-on administration and operational support for OCI infrastructure, Oracle Database, and Oracle Fusion Middleware, including provisioning, monitoring, maintenance, troubleshooting, automation, and release support.

The role works closely with business users, project teams, system integrators, and service providers to maintain stable and effective Oracle services.

Role Purpose:

The Oracle Technology Specialist II supports the availability, reliability, performance, and secure operation of Oracle technology services across Oracle Cloud Infrastructure (OCI). The role provides hands-on administration and operational support for OCI infrastructure, Oracle Database, and Oracle Fusion Middleware, including provisioning, monitoring, maintenance, troubleshooting, automation, and release support.

The role works closely with business users, project teams, system integrators, and service providers to maintain stable and effective Oracle services.

Key Responsibilities:

• Administer and support Oracle Database 19c and 26ai, Oracle Fusion Middleware 12c and 14c, and associated OCI services.
• Provision and configure OCI infrastructure in accordance with approved architecture, security standards, and operational procedures.
• Perform routine maintenance, including patching, backup and recovery, configuration changes, and service health checks.
• Configure and maintain OCI Observability and Oracle Enterprise Manager (OEM) for monitoring, alerting, diagnostics, and troubleshooting.
• Proactively monitor infrastructure health, performance, capacity, and resource utilization, investigating alerts and taking appropriate corrective action.
• Diagnose database, middleware, and cloud infrastructure issues and contribute to root cause analysis and problem resolution.
• Identify availability, capacity, performance, and operational risks and take appropriate remediation or escalation action.
• Manage incidents and service requests within agreed service expectations, ensuring effective investigation, communication, documentation, and resolution.
• Contribute to problem management, root cause analysis, and corrective actions for recurring service issues.
• Coordinate infrastructure maintenance and release activities with the Release Manager, application teams, business stakeholders, and service providers.
• Support Oracle quarterly updates, patching, change implementation, and post-change validation.
• Identify technical dependencies and scheduling conflicts and help minimize disruption to business services.
• Support application capacity and infrastructure requirements while maintaining security, privacy, and operational standards.
• Collaborate with GSI and project teams to establish effective monitoring and operational support for new and changed services.
• Automate repeatable infrastructure provisioning, monitoring, health checks, and administrative activities using Terraform, OCI CLI, SQL, PL/SQL, and Unix/Linux shell scripting.
• Maintain and enhance Infrastructure as Code (IaC) configurations for OCI using Terraform, following established standards and change-control processes.
• Identify opportunities to improve platform reliability, monitoring, operational efficiency, and support processes.
• Support the transition of new and changed services from project delivery into operational support.
• Work with key business users, system integration leads, infrastructure teams, application teams, project teams, and external service providers to maintain service availability and performance.
• Engage with stakeholders to understand service concerns, operational requirements, and opportunities for improvement.
• Provide clear technical updates during incidents, maintenance, releases, and service-impacting events.
• Develop and maintain Standard Operating Procedures (SOPs), runbooks, troubleshooting guides, knowledge articles, and training materials.
• Document technical resolutions and lessons learned to improve knowledge sharing and reduce recurring operational issues.

Required Experience:

• Minimum 3 years of infrastructure, platform, or technology support experience, including at least 2 years of hands-on OCI experience.
• Experience administering or supporting Oracle Database, Oracle Fusion Middleware, and OCI services in production or business-critical environments.
• Experience provisioning, configuring, monitoring, maintaining, and troubleshooting cloud infrastructure.
• Experience working in a global, multinational, and multi-vendor environment.
• Experience working within structured incident, problem, change, and release management processes.
• Experience coordinating activities across internal technical teams, business stakeholders, and external service providers.
• Strong track record of service delivery, technical problem solving, documentation, and stakeholder communication.

Technical Skills:

• Oracle Cloud Infrastructure (OCI) administration and support.
• Oracle Database 19c and 26ai administration, monitoring, troubleshooting, backup, recovery, and performance management.
• Oracle Fusion Middleware 12c and 14c administration and support.
• Oracle Enterprise Manager (OEM), OCI Observability, monitoring, logging, alerting, and diagnostics.
• OCI compute, storage, networking, IAM, backup, and availability concepts.
• Terraform for OCI Infrastructure as Code (IaC).
• OCI CLI scripting and automation.
• SQL and PL/SQL.
• Unix/Linux shell scripting.
• Automation of infrastructure provisioning, configuration, monitoring, reporting, and operational health checks.
• Oracle database backup and recovery.
• Cloud networking and connectivity.
• Identity and access management and least-privilege principles.
• Infrastructure security and operational controls.
• Performance, capacity, and availability management.
• Incident, problem, change, and release management practices.

Professional Skills:

• Strong analytical, diagnostic, and troubleshooting skills.
• Ability to prioritize operational activities and respond effectively to service incidents.
• Clear written and verbal communication across technical and business audiences.
• Ability to work effectively with geographically distributed and multi-vendor teams.
• Strong attention to security, operational quality, documentation, and compliance.
• Proactive approach to automation, service improvement, and operational risk reduction.
• Ability to work independently within established technical and governance standards.