Operations Team Member_WBG OPERATIONS (OPS)_0469_0651_1074014

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments. This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing.

Key Responsibilities

• Handle end-to-end processing of Working Capital products including:
  • Cash Credit (CC)
  • Overdraft (OD)
  • Bank Guarantee (BG)
  • Letter of Credit (LC)
  • Bill Discounting and Supply Chain Finance
• Process limit setup, maintenance, renewals, enhancements, and closures in core banking systems.
• Perform documentation scrutiny, covenant monitoring, and compliance checks as per sanction terms.
• Conduct Due Verification Unit (DVU) checks and property-related verification activities wherever applicable.
• Ensure timely booking, disbursement, modifications, and servicing of working capital facilities.
• Coordinate with Business, Credit, Legal, Compliance, Audit, and Branch teams for transaction processing and issue resolution.
• Monitor operational controls and ensure compliance with internal policies, RBI guidelines, and regulatory requirements.
• Manage customer queries and escalations within defined TAT.
• Support audits, inspections, compliance reviews, and closure of audit observations.
• Identify process improvement opportunities and drive automation initiatives to enhance operational efficiency.
• Prepare MIS, operational dashboards, and productivity reports for management review.

Eligibility

• Graduate in Commerce, Finance, Banking, or related discipline.
• MBA/PGDM preferred.
• 4â€7 years of experience in Working Capital Operations, Credit Operations, Trade Finance Operations, or Banking Operations.

Required Skills

• Strong understanding of working capital products and banking operations.
• Knowledge of sanction conditions, loan documentation, and operational risk controls.
• Experience in DVU checks, property verification processes, and documentation review.
• Good analytical, stakeholder management, and communication skills.
• Proficiency in MS Excel and banking applications.
• Ability to work in a high-volume operational environment while maintaining accuracy and compliance.

Key Competencies

• Customer Focus
• Risk & Control Orientation
• Process Excellence
• Attention to Detail
• Problem Solving
• Team Collaboration
• Ownership & Accountability