OPERATIONS TEAM LEAD NDR & LOGISTICS

WE'RE HIRING | OPERATIONS TEAM LEAD – NDR & LOGISTICS

Okhla Phase 1, Delhi

Experience: 2–5 Years | Full-time

Salary: Up to 40,000/month

We are looking for an experienced Operations Team Lead to manage the NDR/Operations team and oversee NDR, RTO, courier coordination, reconciliation and COD remittance.

KEY RESPONSIBILITIES

• Lead and manage the NDR/Operations team; assign daily tasks and targets.

• Monitor team performance, NDR resolution %, RTO %, delivery success and daily targets.

• Track, assign and follow up on NDR orders until delivery/closure.

• Maintain NDR/RTO reports with reasons, status and root-cause analysis.

• Coordinate with Delhivery, Shiprocket, Ecom Express, Xpressbees and other courier partners.

• Follow up on delayed, pending and disputed shipments and escalate unresolved issues.

• Monitor courier-wise/city-wise NDR & RTO performance.

• Prepare daily/weekly/monthly MIS, sales and operations reports.

• Reconcile dispatched, delivered, RTO and lost shipments and resolve discrepancies.

• Track COD remittances and follow up on pending/short payments with courier partners.

• Coordinate with Accounts/Finance, Warehouse, Dispatch and Customer Support teams.

• Monitor RTO/reverse pickups and customer escalations.

• Maintain NDR/courier escalation SOPs and suggest process improvements.

• Identify performance gaps and provide team guidance/training.

REQUIRED SKILLS

• Strong knowledge of NDR, RTO, COD & e-commerce operations.

• Team handling/leadership experience.

• Good knowledge of Excel/Google Sheets, VLOOKUP/XLOOKUP, Pivot Tables & MIS.

• Strong communication, analytical and reconciliation skills.

• Experience with courier aggregator platforms preferred.

KPIs: NDR Resolution | RTO Reduction | Delivery Success | Team Performance | Reconciliation Accuracy | MIS Accuracy

APPLY NOW

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