Operations Manager (QSR Bangalore)

Company Description Eleven Bakehouse is an artisanal dessert brand dedicated to transforming dessert indulgence into an art form. The team crafts a curated range of visually captivating, high-quality treats, including tea cakes, Korean donuts, Berliners, cookies, gelato, and Swiss rolls. Every creation reflects a strong commitment to superior taste, innovation, and aesthetic appeal, blending modern creativity with classic techniques. The brand focuses on delivering memorable sweet experiences that delight dessert aficionados and food enthusiasts. Team members join a culture driven by passion, quality, and a shared love for exceptional desserts.
Role Description The Operations Manager (QSR Bangalore) oversees day-to-day operations at Eleven Bakehouse's quick service restaurant outlet in Bengaluru. This full-time, on-site role is responsible for supervising staff, coordinating shift schedules, and maintaining smooth service during peak hours. The Operations Manager monitors product quality, food safety, hygiene standards, and inventory levels, ensuring timely procurement and minimal wastage. The role includes tracking sales, managing cash and reconciliations, and implementing process improvements to enhance customer experience and operational efficiency. The Operations Manager also collaborates with leadership on performance targets, training initiatives, and adherence to brand standards.
Qualifications

• Operational management skills, including team supervision, shift planning, and workflow optimization in a QSR or retail food environment.
• Experience with inventory control, vendor coordination, and basic cost management to maintain stock levels and reduce wastage.
• Strong customer service and communication skills to handle guest interactions, manage feedback, and support a positive in-store experience.
• Knowledge of food safety, hygiene regulations, and quality control practices within a commercial kitchen or bakery setting.
• Ability to analyze daily sales, prepare basic reports, and use POS or restaurant management systems for tracking and reconciliation.
• Proven ability to train, coach, and motivate staff, foster an inclusive work environment, and manage conflict professionally.
• Strong organizational skills, attention to detail, and the ability to work in a fast-paced, high-volume service setting.
• Prior experience in QSR operations, bakery or café management is preferred; a diploma or degree in hospitality, business, or a related field is an advantage.