Operations Manager Marketplace Operations

Position : Operations Manager – Marketplace Operations

Department : Business Operations

Location : Goregaon West, Mumbai

Work Mode : Work from Office – Mandatory

Employment Type : Full-Time

Experience : 3–6 Years

Qualification : Graduate in any discipline

Reporting To : Account Director

Salary : Up to 40,000 per month, depending on experience and suitability

Key Responsibilities

1.Email Management & Daily Action

2.PO / FC Shipment Processing – End-to-End Management

3.Brand Health Monitoring – 360° Operations

4.Reporting, MIS & Invoicing

5.Brand Registry, Transparency, Infringement & Seller Support

6.Team & Brand Management

a.Escalation & Disaster Management

b.Communication & Brand Alignment

c.Marketplace POC & Brand Visits / E-Meets

d.Operations Team Management

7.Weekly Team Work Review

8.Process & Operational Governance

Required Skills & Competencies

Core Skills

•Strong knowledge of Marketplace / E-commerce Operations

•Team management and people coordination

•Strong problem-solving and analytical ability

•Excellent communication skills

•Client / brand management

•Marketplace stakeholder management

•Escalation and crisis management

•Strong follow-up and execution skills

•MIS and reporting understanding

•Strong knowledge of MS Excel / Google Sheets

•Ability to manage multiple brands simultaneously

•Ability to prioritise tasks under pressure

Managerial Skills

•Delegation and workload management

•Team supervision

•Performance monitoring

•Conflict and issue resolution

•Process adherence

•SOP implementation

•Root-cause analysis

•Decision-making

•Cross-functional coordination

•Stakeholder management

Contact: +91[phone removed] / [phone removed]