Operations Manager - I, EasyShip

Description

Amazon is looking for a motivated individual for the profile of Operations Manager II to easy ship sellers. Role entails for managing day-to-day seller experience operations, executing established processes, and driving operational metrics within a defined scope. The individual will focus on BAU operations execution, seller performance management, lead or initiate program initiatives and independently manage multiple stakeholders. The ideal candidate is detail-oriented, data-driven, and capable of managing a team of Operations Executives to deliver consistent operational outcomes.

Key job responsibilities

• Seller Performance Management
• Reporting & Data Management
• Program Management & Innovation
• Analytics, Automation & Reporting Frameworks
• Cross-Functional Influence & Stakeholder Management
  
  

A day in the life

• Execute daily seller experience operations including proactive/reactive calling, escalation management, and rescue management
• Monitor and drive seller experience metrics (FDPS, LSR, CR, DEA, FOPS, C2P) within the assigned seller cohort
• Manage D+1 rescue operations, holiday management, and contingency management to ensure customer promise adherence
• Conduct daily performance deep dives and implement corrective actions for underperforming sellers
  
  

About The Team

The team manages External Fulfillment channels for Amazon India and seller side operations for emerging / ROW team. The team is responsible for performance, cost, quality and speed metrics. The team is structured regionally as well has a central team of Program Managers who drive critical initiatives.

Basic Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  
  

Preferred Qualifications

• 2+ years of performance metrics, process improvement or lean techniques experience
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - ASSPL - Karnataka

Job ID: A10586083