Operations Executive

Location: Mumbai, Andheri E

Experience: 1+ years in Account Management, Client Servicing, Customer Success, Partner Relations or a similar client facing role

Salary: 3 - 3.5 LPA.

About Boston Institute of Analytics (BIA)

The Boston Institute of Analytics is one of the top-ranked international education and training institutes, headquartered in Boston, USA, with 107 campuses across 7+ countries, including the United States, United Kingdom, South Africa, and India. BIA delivers industry-leading programs across new-age technical and non-technical disciplines, helping students and professionals build future-ready careers in the world's most in-demand fields. Our programs emphasize practical learning, career-focused training, and global certification pathways, enabling learners to develop the skills required to succeed in competitive global industries.

About the Role:

This is a highly interactive, communication driven role involving daily engagement with business partners and their teams through phone calls, video conferences, and structured meetings. The position combines account management, relationship building, partner onboarding, training, and operational coordination.

The ideal candidate should possess exceptional communication and presentation skills, a confident and engaging personality, strong organisational abilities, and the capability to independently manage multiple accounts. The individual must be comfortable leading conversations, explaining processes, conducting training sessions, and taking complete ownership of assigned responsibilities.

What You'll do

· Franchise Account Management: Serve as the primary point of contact for assigned franchise partners, build strong professional relationships, and ensure effective daily account management.

· Partner Onboarding & Training: Facilitate onboarding of new franchise partners and conduct structured training sessions for franchise owners and their teams on organisational processes, systems, and operational standards.

· Stakeholder Communication: Conduct regular phone calls, video conferences, and meetings with franchise partners to communicate updates, address queries, and maintain consistent operational engagement.

· Operational & Academic Coordination: Coordinate with franchise partners, faculty, and internal teams to support smooth academic activities, batch operations, and overall campus functioning.

· Process Communication & Internal Training: Clearly explain organisational procedures and guidelines to franchise partners, staff members, and students. Conduct internal training sessions on established processes and protocols when required.

· Issue Resolution & Follow Ups: Understand stakeholder concerns, identify appropriate solutions, coordinate with relevant departments, and ensure timely resolution and closure of operational matters.

· Cross Functional Collaboration: Work closely with Academics, Finance, Marketing, Technology, and other internal departments to ensure seamless coordination and execution of operational requirements.

· Documentation & Reporting: Prepare professional documents, maintain operational records, develop performance trackers, and generate daily reports to monitor account activities and operational progress.

· Process Compliance & Quality: Ensure assigned franchise accounts adhere to organisational processes, operational standards, and established guidelines while maintaining accuracy and attention to detail.

Who We're Looking For

· Exceptional Communication: Excellent spoken and written English, with strong fluency, clarity, confidence, and presentation skills.

· Confident Personality: Outgoing, enthusiastic, and comfortable leading calls, video conferences, and training sessions with business stakeholders.

· Microsoft Office Expertise: Strong proficiency in Excel, Word, and PowerPoint for reporting, documentation, and presentations.

· Relationship Management: Excellent interpersonal skills with the ability to build trust and manage multiple stakeholder relationships.

· Quick Learner: Ability to understand new processes quickly and explain them clearly to others.

· Ownership & Problem Solving: Proactive, solution oriented, and capable of independently managing accounts, follow ups, and operational challenges.

· Organisation & Accuracy: Strong multitasking abilities with excellent attention to detail and quality.

Why Join BIA

· International Brand Presence: Be part of a US headquartered education brand with a presence across the United States, United Kingdom, India, South Africa, and other international markets.

· Global Business Exposure: Gain valuable experience managing franchise relationships and coordinating with business partners across national and international markets.

· Professional Development: Develop expertise in account management, stakeholder relations, corporate communication, training delivery, and business operations.

· Career Growth: Work in a dynamic corporate environment with opportunities for professional growth, increased responsibilities, and long term career advancement.

Equal Opportunity Statement

· The Boston Institute of Analytics evaluates applicants based on qualifications, skills, and role requirements and is committed to fair and inclusive hiring practices.