Operations Executive

Company Description

Shree Rakhi is India's largest manufacturer of Rakhis, dedicated year-round to supporting the festival of Raksha Bandhan. With over 70 years of experience, the company has played a significant role in preserving and promoting this cultural tradition. Shree Rakhi has grown into India's only recognized Rakhi brand with a presence in every village, town, and city across the country. The organization focuses on quality, scale, and timely distribution to meet nationwide demand. Applicants can expect to join a legacy brand with deep cultural roots and strong market reach.

Operations Executive - Customer Success & Business Development

About the Role

We are looking for an experienced Operations Exective to take ownership of Customer Success, Corporate Account Management, Commercial Operations and Business Development. The role requires strong communication, commercial understanding, data orientation and the ability to manage corporate customers end-to-end.

Key Responsibilities

• Manage relationships and commercial operations for existing corporate customers, including customer queries, grievances and future business requirements.
• Manage Sales Orders, Billing, Invoices, Debit Notes, Credit Notes, E-Invoices and E-Way Bills.
• Track customer payments, receivables and debtors, ensuring accurate records and proper account hygiene.
• Coordinate with the Accounts team to ensure customer transactions and accounts are properly maintained and reconciled.
• Coordinate and communicate closely with the Marketing team on leads, campaigns, customer opportunities and business development activities.
• Work closely with Sales, Accounts, Marketing, Factory and Warehouse teams for smooth execution of customer requirements.
• Visit the Factory and Warehouse whenever required for operational coordination and follow-up.
• Use data, AI and technology to improve productivity, reporting, customer management and business processes.

Requirements

• 4-6 years of relevant experience in Operations, Customer Success, Key Account Management, Business Development, Commercial Operations or related roles.
• Strong experience handling corporate accounts and B2B customers.
• Strong understanding of commercial transactions, billing, receivables and customer account management.
• Excellent communication and relationship-management skills.
• Fluent in English and Hindi.
• Strong working knowledge of Excel/Google Sheets and practical use of AI tools.
• Strong follow-up, problem-solving, coordination and negotiation skills.

What We Value

We value people who build trust through integrity, earn loyalty through consistency, and take ownership with a bias for action. Someone who is curious, patient, adaptable and eager to learn, works as a team player, uses AI and technology intelligently, and has the stability and genuine intent to grow with the organisation.