Operations Executive – Healthcare Operations

Title: Operations Executive

Location: Delhi

Experience: 3-5 years of relevant experience in operations management, preferably in healthcare, clinics, hospitals, diagnostics, or a service-oriented organization.

Job Summary:

Operations Executive to manage and coordinate daily operational activities across assigned locations. The ideal candidate will ensure smooth business operations, maintain process compliance, coordinate with internal and external stakeholders, and support service quality and operational efficiency.

Key Roles & Responsibilities:

1. Operations Management:

Manage and coordinate daily operational activities across all assigned locations.

Ensure smooth execution of operational processes and adherence to company SOPs.

Monitor operational performance, identify gaps, and take corrective actions.

Support new center setup, launch activities, and operational implementation.

2. Coordination & Communication:

Coordinate with HR, Accounts, Sales, Clinical, Procurement, and Management teams.

Ensure timely communication, follow-ups, and resolution of operational requirements.

Liaise with hospitals, vendors, and external stakeholders to ensure smooth operations.

Facilitate coordination between departments to achieve operational objectives.

3. Process Compliance & Documentation:

Ensure implementation of company policies, procedures, and SOPs.

Monitor process adherence across departments and assigned locations.

Support internal audits, operational reviews, and compliance checks.

Maintain accurate operational records, reports, and documentation.

4. Inventory & Logistics Management:

Coordinate inventory planning, stock allocation, transfers, and replenishment.

Ensure timely availability of products, supplies, and operational resources.

Coordinate logistics for clinics, camps, and field operations.

Monitor stock movement and support inventory reconciliation.

5. Customer & Service Operations:

Monitor service quality and ensure a positive patient experience.

Handle operational escalations and ensure timely resolution.

Coordinate with internal teams to maintain smooth patient flow and service delivery.

Identify opportunities for process improvement and enhanced operational efficiency.

Required Skills & Qualifications:

• Graduate in any discipline; a degree in Business Administration or Operations Management is preferred.
• 3-5 years of relevant experience in operations management, preferably in healthcare, clinics, hospitals, diagnostics, or a service-oriented organization.
• Strong coordination, communication, and problem-solving skills.
• Good knowledge of operational processes, SOP implementation, and documentation.
• Proficiency in MS Office, particularly Excel, Word, and reporting tools.
• Ability to manage multiple tasks, coordinate across departments, and meet deadlines.
• Willingness to travel between assigned locations, if required.

Key Competencies:

• Operational planning and execution
• Interdepartmental coordination
• Process compliance and documentation
• Inventory and logistics coordination
• Customer service and issue resolution
• Time management and attention to detail